Measuring And Managing Performance In Organizations

Measuring And Managing Performance In Organizations

by Robert D. Austin
     
 

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Here's an essential reference for all managers facing the multitude of issues involved in any measurement program. Developed from an award-winning doctoral thesis at Carnegie Mellon University, this is a lucid, captivating analysis of organizational performance measurement.

Author Robert D. Austin emphasizes the behavioral aspects of measurement situations.…  See more details below

Overview

Here's an essential reference for all managers facing the multitude of issues involved in any measurement program. Developed from an award-winning doctoral thesis at Carnegie Mellon University, this is a lucid, captivating analysis of organizational performance measurement.

Author Robert D. Austin emphasizes the behavioral aspects of measurement situations. The focus is on people and how they react when they are part of organizational systems that are being measured.

Interviews enrich the text, conducted with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X.

A practical model for analyzing measurement projects solidifies the text�don't start without it!

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Editorial Reviews

Booknews
An analysis of organizational performance measurement, focusing on how people react to measurement systems, for managers and project staff creating a program for managing organization performance. Compares successful and unsuccessful programs, provides examples in fields such as drama, economics, and software engineering, and includes interviews with eight experts in measurement for managing software development. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9780932633361
Publisher:
Dorset House Publishing
Publication date:
06/01/1996
Edition description:
New Edition
Pages:
240
Product dimensions:
5.98(w) x 8.90(h) x 0.57(d)

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