Measuring Performance: A Toolkit of Traditional and Alternative Methods

by David Jenkins

Overview

David Jenkins' book examines many of the more traditional measures of performance and highlights their shortcomings as well as assessing the merits of the alternative approaches that are currently available. The book concludes with a step-by-step guide to reviewing the effectiveness of your organization's existing systems for measuring performance and identifying ways of improving them.

Product Details

ISBN-13:	9781409459354
Publisher:	Ashgate Publishing Ltd
Publication date:	09/28/2012
Sold by:	Barnes & Noble
Format:	eBook
File size:	3 MB

About the Author

David Jenkins was educated at Merton College, Oxford and the London School of Economics. After an initial spell in public relations he moved into industry, working as a manager in project, manufacturing and marketing roles in aerospace and polymer processing. He then spent several years as head of management studies at South West London college. In 1986, having worked as an advisor to a multinational manufacturer of elevators and a Swedish car maker, he set up TEK Associates, a small consultancy to assist organizations in finding better ways of improving and measuring their performance. Measuring Performance is his fourth book.

Table of Contents

Introduction; Chapter 1 Common Sense About Measures; Chapter 2 An Introduction to Standard Accounting Doctrine; Chapter 3 Measures in Practice; Chapter 4 Measurement of Performance; Chapter 5 Reforming Measures; Chapter 6 A New Model – Productivity; Chapter 7 Spreading Measures; Chapter 8 The Measurement Toolkit; Chapter 9 Conclusion;