Measuring the Performance of Human Service Programs / Edition 1

Measuring the Performance of Human Service Programs / Edition 1

by Lawrence L. Martin, Peter M. Kettner, Peter M. Kettner, Pete M. Kattner
     
 

ISBN-10: 0803971354

ISBN-13: 9780803971356

Pub. Date: 03/28/1996

Publisher: SAGE Publications

Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness.

The authors of this comprehensive volume discuss why and how performance measures have become

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Overview

Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness.

The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.

Product Details

ISBN-13:
9780803971356
Publisher:
SAGE Publications
Publication date:
03/28/1996
Series:
SAGE Human Services Guides Series, #71
Edition description:
Older Edition
Pages:
152
Product dimensions:
5.50(w) x 8.50(h) x (d)

Table of Contents

Performance Measurement
The New Accountability
Performance Measurement
An Idea Whose Time Has Come
Social Problems, Human Service Programs, and Performance Measurement
Output Performance Measures
Quality Performance Measures
Outcome Performance Measures
Numeric Counts
Standardized Measures
Level of Functioning Scales
Client Satisfaction
Issues in Selecting, Collecting, Reporting, and Using Performance Measures

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