The Mediation Field Guide: Transcending Litigation and Resolving Conflicts in Your Business or Organization / Edition 1

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At last—the definitive one-stop guide for anyone who wants to know what mediation is and how it works. The Mediation Field Guide is a comprehensive primer that is filled with practical strategies for elevating conflict resolution to a process that can effectively resolve business, personal, community, and institutional disputes on multiple levels. Throughout the book, expert mediator Barbara Ashley Phillips provides insights into both the simplicity and complexity of the inner workings of mediation that will enable you to use the process with the skill and finesse of a professional mediator.

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Editorial Reviews

From the Publisher
"Those Texas Mediators who wish to spread the culture of mediation should give this book to clients and non-mediator friends." (The Texas Mediator, 1/02)

"It is rare to find a book that is both practical and profound..." (ACResolution, Winter 2003)

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Product Details

  • ISBN-13: 9780787955717
  • Publisher: Wiley
  • Publication date: 6/20/2001
  • Edition description: 1 ED
  • Edition number: 1
  • Pages: 352
  • Product dimensions: 6.34 (w) x 9.31 (h) x 1.13 (d)

Meet the Author

BARBARA ASHLEY PHILLIPS served as Assistant United States Attorney in federal district court, Oregon, before becoming a mediator. In over twenty years of mediation practice, she has resolved complex, multi-party disputes and a wide range of sensitive issues, including cases of sexual harassment, discrimination, wrongful termination, partnership disputes, and environmental issues, in such fields as construction, computers, insurance, medicine, securities, real estate, and aviation. She offers training in the U.S. and Canada through American West Institute for Conflict Resolution and the North American Institute for Conflict Resolution. She can be contacted at

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Table of Contents

Introduction: Mediation and Wholeness.


Chapter 1: The Big Shift.

Chapter 2: Mediation in Action.

Chapter 3: Strategies for War and Peace.

Chapter 4: Transformation in Mediation.


Chapter 5: Self-Made Stumbling Blocks.

Chapter 6: The Lawyer Culture.

Chapter 7: Selecting a Lawyer for Your Mediation.


Chapter 8: Evaluating Mediation.

Chapter 9: Selecting a Mediator.

Chapter 10: Preparing to Mediate.

Chapter 11: The Art of Mediating.

Chapter 12: Mediating Employment Matters.

Chapter 13: The Construction Industry: A Model to Ponder.

Chapter 14: Turbo-Charging Contract Negotiations.

Chapter 15: Charting Public and Private Policy.

Chapter 16: The Emerging Synthesis.

Appendix A. Exercise for Testing Perspective.

Appendix B. Writing Agreements in Mediation.

Appendix C. Cutting the Baby -
Beyond Solomon's Solution.

Appendix D. The Emotional Stages of Letting Go of Conflict.

Appendix E. Love of the Dance.

Appendix F. Simple Mediation Confidentiality Agreement.

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