Mediation in the Campus Community: Designing and Managing Effective Programs / Edition 1

Mediation in the Campus Community: Designing and Managing Effective Programs / Edition 1

by William C. Warters
     
 

ISBN-10: 078794789X

ISBN-13: 9780787947897

Pub. Date: 12/21/1999

Publisher: Wiley

"Far and away the most comprehensive guide available to colleges and universities, or indeed at any public institution with an active staff and an involved client base. Warters presents a wide range of possible program structures and provides the information that organizers and participants need to select the best option."
—James B. Boskey, editor and

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Overview

"Far and away the most comprehensive guide available to colleges and universities, or indeed at any public institution with an active staff and an involved client base. Warters presents a wide range of possible program structures and provides the information that organizers and participants need to select the best option."
—James B. Boskey, editor and publisher, The Alternative Newsletter, and professor of law, Seton Hall Law School, New Jersey

" Professionally written, logically organized, and delivered in a personal style that is appealing to the reader.... I have found the text to be truly 'user-friendly' with a thoughtful balance of theory with pragmatic suggestions for developing and integrating a mediation program on campus."
—Roger Witherspoon, vice president, Student Development, John Jay College of Criminal Justice

"Warters not only conveys the need for mediation on campus, but the importance of relating mediation to existing mechanisms such as student judicial affairs and other grievance processes."
—Gene Zdziarski, developer of Student Conflict Resolution Services and associate director of Student Life, Texas A&M University, and former board member of the Association for Judicial Affairs

" Every academic administrator will find dozens of specific ideas that will bring relief from the constant challenges of conflict. This book helps show where the conflicts come from—and how mediation and conflict resolution training can support a conflict-competent organization."
—Mary Rowe, Ombudsperson, Massachusetts Institute of Technology

Anyone who works on a college or university campus knows that tension and conflict are bound to arise in such complex and diverse settings. But as conflicts emerge and disrupt campus life, it becomes clear that campuses must find new ways of resolving disputes before they escalate. One promising alternative to conflict resolution has been mediation. This timely, practical guide is for academic professionals.

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Product Details

ISBN-13:
9780787947897
Publisher:
Wiley
Publication date:
12/21/1999
Series:
Jossey-Bass Education Series
Edition description:
1 ED
Pages:
304
Product dimensions:
10.80(w) x 8.20(h) x 0.80(d)

Table of Contents

The Growing Need for Conflict Resolution Strategies in Higher Education.

Why Mediation Makes Sense for Academic Organizations.

First Steps in Building a Program.

Identifying and Training Mediators.

Publicizing the Program and Creating Referral Systems.

Operating and Maintaining the Program.

Implementing Strategies for Evaluation and Feedback.

Expanding Conflict Management Options Beyond the Mediation Table.

Resources, Forms, and Documents.

Appendix A. Statements of Purpose for Conflict Resolution Programs.

Appendix B. Goals and Objectives Planning Document.

Appendix C. Job Descriptons for Program Personnel.

Appendix D. Traineed Nomination Form.

Appendix E. Volunteer Mediator Application Form.

Appendix F. Mediator Performance Evaluation Sheet.

Appendix G. Role Play Practice Guidelines.

Appendix H. Scripts for Role Play Practice.

Appendix I. Annotated List of Specialized Resources for Campus Mediation Training.

Appendix J. Resolution Agreement for a Rental Dispute.

Appendix K. Workshop Outline for Introductory Mediation Training.

Appendix L. A Mediation Referral Guide for Residential Assistants.

Appendix M. Case Referral Follow-up Form.

Appendix N. "Agreement to Mediate" Forms.

Appendix O. Information Sheet for Parties Preparing for Mediation.

Appendix P. Procedural Summary of the Case Management Process.

Appendix Q. Blank Mediation Agreement Form.

Appendix R. Post-Mediation Report Form.

Appendix S. Standards of Practice for Campus Mediators.

Appendix T. Mediation Follow-up Form.

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