Mediation in the Campus Community: Designing and Managing Effective Programs / Edition 1

by William C. Warters

Overview

Sponsored by the Conflict Resolution Education Network

"Far and away the most comprehensive guide available.... Warterspresents a wide range of possible program structures and providesthe information that organizers and participants need to select thebestoption."
—James B. Boskey (1942-1999), former editor and publisher, TheAlternative Newsletter, and former professor of law, Seton HallLaw School, New Jersey

"Professionally written, logically organized, and delivered in apersonal style that is appealing to the reader.... A thoughtfulbalance of theory with pragmatic suggestions for developing andintegrating a mediation program on campus."
—Roger Witherspoon, vice president, Student Development, John JayCollege of Criminal Justice

"Warters not only conveys the need for mediation on campus, butthe importance of relating mediation to existing mechanisms such asstudent judicial affairs and other grievance processes."
—Gene Zdziarski, developer of Student Conflict Resolution Servicesand associate director of Student Life, Texas A&M University,and former board member of the Association for Student JudicialAffairs

Learn how to design, implement, manage, and evaluate mediationand conflict resolution programs on all types of campuses. WilliamC. Warters—a widely-known authority on dispute resolution inhigher education—offers administrators, faculty, student servicesprofessionals, and student groups step-by-step advice on mediationprogram development. He draws on case examples and ideas fromcampuses across the country to illustrate strategies for developingcreative and effective responses to conflict. Readers will find aten-step guide for creating new programs, plus advice on stafftraining, program promotion, results evaluation, and more. Sampleforms, policy language, promotional materials, mission statements,assessment questions, and a case management script are among themany resources provided in this guide.

Product Details

ISBN-13:	9780787947897
Publisher:	Wiley
Publication date:	12/27/1999
Series:	Jossey-Bass Education Series
Edition description:	1 ED
Pages:	304
Product dimensions:	10.80(w) x 8.20(h) x 0.80(d)

About the Author

WILLIAM C. WARTERS is associate director of Wayne State University's Program on Mediating Theory and Democratic Systems and former chair of the National Association for Mediation in Education's Committee on Higher Education. He has helped to found dozens of campus mediation programs, either by providing the initial mediation training or by offering various forms of technical assistance.

Table of Contents

The Growing Need for Conflict Resolution Strategies in HigherEducation.

Why Mediation Makes Sense for Academic Organizations.

First Steps in Building a Program.

Identifying and Training Mediators.

Publicizing the Program and Creating Referral Systems.

Operating and Maintaining the Program.

Implementing Strategies for Evaluation and Feedback.

Expanding Conflict Management Options Beyond the MediationTable.

Resources, Forms, and Documents.

Appendix A. Statements of Purpose for Conflict ResolutionPrograms.

Appendix B. Goals and Objectives Planning Document.

Appendix C. Job Descriptons for Program Personnel.

Appendix D. Traineed Nomination Form.

Appendix E. Volunteer Mediator Application Form.

Appendix F. Mediator Performance Evaluation Sheet.

Appendix G. Role Play Practice Guidelines.

Appendix H. Scripts for Role Play Practice.

Appendix I. Annotated List of Specialized Resources for CampusMediation Training.

Appendix J. Resolution Agreement for a Rental Dispute.

Appendix K. Workshop Outline for Introductory MediationTraining.

Appendix L. A Mediation Referral Guide for ResidentialAssistants.

Appendix M. Case Referral Follow-up Form.

Appendix N. "Agreement to Mediate" Forms.

Appendix O. Information Sheet for Parties Preparing forMediation.

Appendix P. Procedural Summary of the Case ManagementProcess.

Appendix Q. Blank Mediation Agreement Form.

Appendix R. Post-Mediation Report Form.

Appendix S. Standards of Practice for Campus Mediators.

Appendix T. Mediation Follow-up Form.

Editorial Reviews

"Far and away the most comprehensive guide available to collegesand universities, or indeed at any public institution with anactive staff and an involved client base. Warters presents a widerange of possible program structures and provides the informationthat organizers and participants need to select the best option."(James B. Boskey (1942-1999), former editor and publisher, TheAlternative Newsletter, and former professor of law, Seton Hall LawSchool, New Jersey)

"Professionally written, logically organized, and delivered in apersonal style that is appealing to the reader.... I have found thetext to be truly 'user-friendly' with a thoughtful balance oftheory with pragmatic suggestions for developing and integrating amediation program on campus." (Roger Witherspoon, vice president,Student Development, John Jay College of Criminal Justice)

"Warters not only conveys the need for mediation on campus, but theimportance of relating mediation to existing mechanisms such asstudent judicial affairs and other grievance processes." (GeneZdziarski, developer of Student Conflict Resolution Services andassociate director of Student Life, Texas A&M University, andformer board member of the Association for Student JudicialAffairs)

"Every academic administrator will find dozens of specific ideasthat will bring relief from the constant challenges of conflict.This book helps show where the conflicts come from—and howmediation and conflict resolution training can support aconflict-competent organization." (Mary Rowe, Ombudsperson,Massachusetts Institute of Technology)

From the Publisher

This guide is for academic professionals who want to design, implement, manage, and evaluate mediation and conflict resolution programs on their campuses. Warters (mediating theory and democratic systems, Wayne State University) offers a ten-step guide to mediation program development, drawing from case studies and ideas from campuses around the country. He provides advice on training the staff, promoting the program, evaluation results, and expanding conflict intervention options. The book also includes sample program forms, policy language, promotional materials, mission statements, needs assessment questions, and a case management script. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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