Mediation in the Campus Community: Designing and Managing Effective Programs / Edition 1

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Sponsored by the Conflict Resolution Education Network

"Far and away the most comprehensive guide available.... Warters presents a wide range of possible program structures and provides the information that organizers and participants need to select the bestoption."
—James B. Boskey (1942-1999), former editor and publisher, The Alternative Newsletter, and former professor of law, Seton Hall Law School, New Jersey

"Professionally written, logically organized, and delivered in a personal style that is appealing to the reader.... A thoughtful balance of theory with pragmatic suggestions for developing and integrating a mediation program on campus."
—Roger Witherspoon, vice president, Student Development, John Jay College of Criminal Justice

"Warters not only conveys the need for mediation on campus, but the importance of relating mediation to existing mechanisms such as student judicial affairs and other grievance processes."
—Gene Zdziarski, developer of Student Conflict Resolution Services and associate director of Student Life, Texas A&M University, and former board member of the Association for Student Judicial Affairs

Learn how to design, implement, manage, and evaluate mediation and conflict resolution programs on all types of campuses. William C. Warters—a widely-known authority on dispute resolution in higher education—offers administrators, faculty, student services professionals, and student groups step-by-step advice on mediation program development. He draws on case examples and ideas from campuses across the country to illustrate strategies for developing creative and effective responses to conflict. Readerswill find a ten-step guide for creating new programs, plus advice on staff training, program promotion, results evaluation, and more. Sample forms, policy language, promotional materials, mission statements, assessment questions, and a case management script are among the many resources provided in this guide.

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Editorial Reviews

This guide is for academic professionals who want to design, implement, manage, and evaluate mediation and conflict resolution programs on their campuses. Warters (mediating theory and democratic systems, Wayne State University) offers a ten-step guide to mediation program development, drawing from case studies and ideas from campuses around the country. He provides advice on training the staff, promoting the program, evaluation results, and expanding conflict intervention options. The book also includes sample program forms, policy language, promotional materials, mission statements, needs assessment questions, and a case management script. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780787947897
  • Publisher: Wiley
  • Publication date: 12/21/1999
  • Series: Jossey-Bass Education Series
  • Edition description: 1 ED
  • Edition number: 1
  • Pages: 304
  • Sales rank: 521,532
  • Product dimensions: 10.80 (w) x 8.20 (h) x 0.80 (d)

Meet the Author

WILLIAM C. WARTERS is associate director of Wayne State University's Program on Mediating Theory and Democratic Systems and former chair of the National Association for Mediation in Education's Committee on Higher Education. He has helped to found dozens of campus mediation programs, either by providing the initial mediation training or by offering various forms of technical assistance.

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Table of Contents

Preface xiii
The Author xvii
Chapter 1 The Growing Need for Conflict Resolution Strategies in Higher Education 1
Chapter 2 Why Mediation Makes Sense for Academic Organizations 17
Chapter 3 First Steps in Building a Program 43
Chapter 4 Identifying and Training Mediators 75
Chapter 5 Publicizing the Program and Creating Referral Systems 103
Chapter 6 Operating and Maintaining the Program 125
Chapter 7 Implementing Strategies for Evaluation and Feedback 149
Chapter 8 Expanding Conflict Management Options Beyond the Mediation Table 173
Resources, Forms, and Documents
A. Statements of Purpose for Conflict Resolution Programs 201
B. Goals and Objectives Planning Document 204
C. Job Descriptions for Program Personnel 206
D. Trainee Nomination Form 209
E. Volunteer Mediator Application Form 210
F. Mediator Performance Evaluation Sheet 212
G. Role-Play Practice Guidelines 214
H. Scripts for Role-Play Practice 216
I. Resolution Agreement for a Rental Dispute 228
J. Workshop Outline for Introductory Mediation Training 229
K. A Mediation Referral Guide for Residential Assistants 232
L. Case Referral Follow-up Form 235
M. Agreement-to-Mediate Forms 236
N. Information Sheet for Parties Preparing for Mediation 240
O. Procedural Summary of the Case Management Process 242
P. Blank Mediation Agreement Form 247
Q. Postmediation Report Form 248
R. Standards of Practice for Campus Mediators 249
S. Mediation Follow-up Form 253
Recommended Resources 257
References 267
Index 275
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