Mediation in the Workplace: A Guide for Training, Practice, and Administration / Edition 1

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A workplace mediation program supplements or replaces institutional grievance processes in order to increase job satisfaction, boost productivity, reduce employee turnover, and decrease the chances of legal action. Weinstein, a social worker and a labor and employment lawyer, provides a powerful administrative, educational, and training tool for human resource professionals, administrators, peer and professional mediators, and students of mediation.

Mediated resolutions to conflict in the workplace are designed to last because they seek to address underlying causes and they rely on the participation of the affected parties. Mediation with an impartial third party is more likely to result in a satisfying solution than are decisions imposed upon the parties from outside sources, whether employers or the legal system. Mediators work to strengthen relationships so that future conflicts can be prevented or minimized. This valuable guide to implementing formal mediation programs can be used by both beginning and experienced mediators in all types of organizations- in schools, social service agencies, government agencies, and private industry. Its practical application of mediation theory will benefit students and teachers of mediation, conflict resolution, business management, public administration, law, social work, counseling, and other related disciplines.

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Editorial Reviews

A training guide and reference on mediation theory that addresses concerns of both employers and employees. Includes a comprehensive discussion of practice skills as well as training exercises. Contains policies, procedures, and forms that employers can adopt whole or alter to meet their particular needs. Weinstein, a social worker and labor and employment lawyer, states that the book is intended to assist in all stages of implementing a workplace mediation program, from formulating procedures to educating the workforce and carrying out mediations. Useful for employers and employees; HR professionals; mediation practitioners and instructors; and academic disciplines such as mediation, conflict resolution, business management, public administration, law, social work, and counseling. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9781567203363
  • Publisher: Greenwood Publishing Group, Incorporated
  • Publication date: 11/30/2000
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 232
  • Sales rank: 1,359,419
  • Product dimensions: 6.10 (w) x 9.00 (h) x 0.90 (d)

Meet the Author

REBECCA JANE WEINSTEIN is an attorney and social worker.

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Table of Contents



Theory and Practice

Mediation Discussion


Styles of Conflict Management

Mediated Disputes

Threats to the Mediation Process

In-House Workplace Mediation

Professional versus Peer Mediation

The Legal System

The Mediation Process

The Mediation Process

The Mediator Role


Mediation and Advocacy

Mediation and Therapy

The Physical Environment

Mediator Opening Remarks

Participant Opening Remarks


Asking Questions

Rephrasing and Reframing

Coping with Emotions


Confidentiality During Caucusing

Mediation Notes

Legal Privilege

Final Agreements



Addressing Conflict

Changing Circumstances

Gaining Greater Perspective


Ethical Challenges

Issues in the Workplace

Practice Concerns

Asking Questions

Rephrasing and Reframing

Dealing with Emotion

Dealing with Lying

Confidentiality Concerns

Mock Mediations

Mock Mediations

Sally and Bob

George and Tina

Frank and Bill

Program Implementation

Mediation Program Administration

Disputes for Mediation

Mediation Oversight Committee

Board of Mediators

Procedural Rules

Compliance Rules

Mediation Disciplinary Guidelines

Punitive Measures

Appendix A: Agreement to Mediate

Appendix B: Mediation Request Form

Appendix C: Memorandum of Agreement


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