The Mediation Process: Practical Strategies for Resolving Conflict

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Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.

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More About This Book

Overview

Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.

Selecting a strategy to guide mediation/building trust & cooperation/generating options for settlement/etc.

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Editorial Reviews

Booknews
First published in 1986. The new edition contains 16 essays addressing an abundance of new theories and applications in the field of mediation. The four sections cover introductory dispute resolution and mediation, laying the groundwork for effective mediation, conducting productive mediations, and reaching a settlement. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780875896731
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 3/19/1986
  • Series: Social and Behavioral Science Series
  • Edition description: Older Edition
  • Edition number: 2
  • Pages: 348
  • Product dimensions: 6.34 (w) x 9.43 (h) x 1.15 (d)

Meet the Author

Christopher W. Moore is a founding partner in CDR Associates, a mediation, conflict management, and training firm based in Colorado with clients worldwide. In addition to working with companies and many levels of government in the United States, Moore has conducted training programs in countries such as Indonesia, Russia, Guatemala, and South Africa.

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Table of Contents

Preface
The Author
1 Approaches to Managing and Resolving Conflict 3
2 How Mediation Works 41
3 Managing Initial Contacts with the Disputing Parties 81
4 Selecting a Strategy to Guide Mediation 98
5 Collecting and Analyzing Background Information 114
6 Designing a Detailed Plan for Mediation 141
7 Building Trust and Cooperation 161
8 Beginning the Mediation Session 193
9 Defining Issues and Setting an Agenda 213
10 Uncovering Hidden Interests of the Disputing Parties 231
11 Generating Options for Settlement 244
12 Assessing Options for Settlement 269
13 Conducting Final Bargaining 280
14 Achieving Formal Agreement or Settlement 301
15 Strategies for Dealing with Special Situations 318
16 Toward an Excellent Practice of Mediation 348
Conclusion: Challenges for the Growth and Development of Mediation 373
Resource A. Professional Practice Guidelines: The Society of Professionals in Dispute Resolution (SPIDR) Ethical Standards of Professional Responsibility 379
Resource B. Mediation Services Agreement: Sample Waiver and Consent Form 385
Resource C. Settlement Documentation Form: Sample Memorandum of Understanding 387
Resource D. List of Professional Associations 389
References 397
Name Index 419
Subject Index 425
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