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Mediation Process: Practical Strategies for Resolving Conflict / Edition 3
     

Mediation Process: Practical Strategies for Resolving Conflict / Edition 3

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by Christopher W. Moore
 

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ISBN-10: 0787964468

ISBN-13: 2900787964466

Pub. Date: 04/18/2003

Publisher: Wiley

Winning Techniques for Every Situation

In this long-awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds. Packed with real-life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved,

Overview

Winning Techniques for Every Situation

In this long-awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds. Packed with real-life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agendas sidetrack negotiations, and deadlocks occur. Addresses some of the day's most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.

*An Instructor's Manual is available free of charge upon written request.

Product Details

ISBN-13:
2900787964466
Publisher:
Wiley
Publication date:
04/18/2003
Edition description:
3rd Edition Revised
Pages:
624

Table of Contents

UNDERSTANDING DISPUTE RESOLUTION AND MEDIATION.
Approaches to Managing and Resolving Conflict.
How Mediation Works.
LAYING THE GROUNDWORK FOR EFFECTIVE MEDIATION.
Initial Contacts with the Disputing Parties.
Selecting a Strategy to Guide Mediation.
Collecting and Analyzing Background Information.
Designing a Detailed Plan for Mediation.
Building Trust and Cooperation.
CONDUCTING PRODUCTIVE MEDIATION.
Beginning the Mediation Session.
Defining Issues and Setting an Agenda.
Uncovering Hidden Interests of the Disputing Parties.
Generating Options for Settlement.
REACHING A SETTLEMENT.
Assessing Options for Settlement.
Final Bargaining.
Achieving Formal Settlement.
Strategies for Dealing with Special Situations.

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The Mediation Process: Practical Strategies for Resolving Conflict 4 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago