The Mediation Process: Practical Strategies for Resolving Conflict / Edition 3

The Mediation Process: Practical Strategies for Resolving Conflict / Edition 3

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by Christopher W. Moore
     
 

Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation

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Overview

Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.

Praise for The Mediation Process
"A classic in the field. Clear, practical, sensible advice invaluable to novices and professionals alike. I recommend it highly!"
— William Ury, coauthor, Getting to Yes, and author, The Third Side

"Recently updated, this continues to be the best book ever written about mediation. A sophisticated, thorough treatment of the subject, it is clearly written and contains a trove of useful examples. This new edition is a must for anyone seriously interested in the subject of dispute resolution."
— Margaret L. Shaw, principal, ADR Associates, LLC, and former council member of the ABA's section on dispute resolution

"The latest version of Moore's classic book The Mediation Process includes a much more in-depth look at the evolution and cultural understandings of mediation. This text should be on the bookshelf of every trainer, teacher, and practitioner in the field of mediation."
— John Paul Lederach, professor of international peacebuilding, Joan B. Kroc Institute of International Peace Studies, University of Notre Dame

"Chris Moore illustrates all theoretical frameworks with examples from his own masterful, diverse international mediation practice. This is the essential book for all mediation teachers, students, and practitioners."
— Carrie Menkel-Meadow, professor of law and director, Georgetown-Hewlett Program in Conflict Resolution and Problem Solving, Georgetown University Law Center

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Product Details

ISBN-13:
9780787964467
Publisher:
Wiley
Publication date:
04/18/2003
Edition description:
3rd Edition Revised
Pages:
624
Product dimensions:
5.98(w) x 8.94(h) x 1.67(d)

Table of Contents

Preface.

Part One: Understanding Dispute Resolution and Mediation.

1.Approaches to Managing and Resolving Conflict.

2.How Mediation Works.

Part Two: Laying the Groundwork for Effective Mediation 3 Managing Initial Contacts with the Disputing Parties.

4.Selecting a Strategy to Guide Mediation.

5.Collecting and Analyzing Background Information.

6.Designing a Detailed Plan for Mediation.

7.Building Trust and Cooperation.

Part Three: Conducting Productive Mediations.

8.Beginning the Mediation Session.

9.Defining Issues and Setting an Agenda.

10.Uncovering Hidden Interests of the Disputing Parties.

11.Generating Options for Settlement.

Part Four: Reaching a Settlement 12 Assessing Options for Settlement.

13.Conducting Final Bargaining and Reaching Closure.

14.Achieving Formal Agreement or Settlement.

15.Strategies for Dealing with Special Situations.

16.Strategies for Multiparty Mediation.

17.Toward an Excellent Practice of Mediation.

Conclusion: Challenges for the Growth and Development of Mediation.

Resource A: Professional Practice Guidelines: The Association for Conflict Resolution (ACR) Ethical Standards of Professional Responsibility.

Resource B: Mediation Services Agreement: Sample Waiver and Consent Form.

Resource C: Settlement Documentation Form: Sample Memorandum of Understanding.

Resource D: List of Professional Associations and Organizations, Journals, and Training Resources.

References.

About the Author.

Name Index.

Subject Index.

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