The Mediator's Handbook / Edition 3

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Overview


The field of mediation has expanded dramatically since Friends Conflict Resolution Programs published the original MediatorÌs Handbook in 1982, the first "how-to" mediation manual available to the public. Since then, mediation has evolved from an alternative approach to conflict resolution for community activists to a process that has become part of our everyday landscape.

Continuously in print for fifteen years, The Mediator's Handbook provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, the new edition provides a clear overview of mediation and conflict; a section that walks through each step in the mediation process; a large "Toolbox" section that details the skills and approaches used by professional mediators; and a final section that looks at informal mediation. Whether new to the art of mediation or an experienced professional, people working in corporations, government agencies, community organizations, schools, and any other situation where there is a need to build bridges between diverse perspectives will find The MediatorÌs Handbook a valuable resource.

Jennifer E. Beer is the author of the original Mediator’s Handbook and helped develop Friends Conflict Resolution Programs' well-known mediation training course. She is the founder of JB Intercultural Consulting. Eileen Stief created FCRP's mediation program and training course 20 years ago. She is now a partner in PennACCORD Associates, a firm specializing in dispute resolution and conflict management. She is co-author of FCRP's School Mediation Trainer's Manual. Friends Conflict Resolution Programs is a program of the Philadelphia Yearly Meeting of the Religious Society of Friends (Quakers) and is one of the longest-running mediation programs in the United States.

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Product Details

  • ISBN-13: 9780865713598
  • Publisher: New Society Publishers
  • Publication date: 7/1/1998
  • Edition description: REV
  • Edition number: 3
  • Pages: 176
  • Product dimensions: 8.50 (w) x 11.00 (h) x 0.40 (d)

Table of Contents

Preface
Contributors
Overview
The Mediation Process 3
Guiding Principles 8
Understanding Conflict 10
When Is Mediation Useful? 16
Sample Situations 19
The Mediator 23
The Mediation Session
Preparation 27
Opening Statement 31
Uninterrupted Time 34
The Exchange 37
Separate Meetings 42
Setting the Agenda 46
Building the Agreement 50
Writing the Agreement 53
Closing Statement 61
Multiple Sessions 62
Wrap-Up 64
Supporting The People
Your Mediator's Toolbox 67
Giving Good Attention 68
Acknowledging 70
Setting a Tone 71
Encouraging 72
Group Needs & Simple Language 73
Language and Hearing Difficulties 74
Avoid This Kettle of Fish 75
Confidentiality In Practice 76
Staying Impartial 77
Cultural Patterns 80
Emotionally Difficult Situations 84
Controlling the Process
Directing 89
Should I Intervene? 92
Setting Boundaries & Groundrules 93
Summarizing 94
Restating 95
Confronting 96
Protecting 97
Is It Time to Quit? 98
When Things Get Out of Control 100
Solving The Problem
Taking Notes 105
Asking The Right Questions 106
Negotiation Terms 109
Interests 110
Positions 113
Mediatable Issues 115
Reframing Their Words 119
Eliciting Ideas 120
Exploring Alternatives 123
Testing for Agreement 124
Sample Agreements 125
When No Resolution is in Sight 127
Informal Mediation
Mediating Informally 133
Processes for Intervening in Conflicts 134
Formal and Informal Mediator Roles 136
Should I be the Mediator? 137
Persuading Them to Mediate 138
Setting up a Mediation 141
Family Conflicts 142
Mediating with Children or Teenagers 144
Mediating in the Workplace 146
App Procedures 151
App Policies and Letters 153
App Evaluation Forms 156
App: Bibliography 160
App National Mediation Organizations 164
App Mediation Training 166
App About Friends Conflict Resolution Programs 167
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Customer Reviews

Average Rating 3.5
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Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted February 7, 2005

    Becoming Dated, But Useful

    The longevity of this title in print is touted as its strength. I have found that it is somewhat dated, though still relevant to the subject matter. I disagree with some portions of this book, such as having the mediator draft and sign the agreement that resolves the dispute. Even so, a good outline of what to expect and how to deal with many situations that arise.

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  • Anonymous

    Posted October 26, 2009

    No text was provided for this review.

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