Messages: Building Interpersonal Communication Skills / Edition 4

Messages: Building Interpersonal Communication Skills / Edition 4

by Joseph A. Devito, Kelly
     
 

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ISBN-10: 032104083X

ISBN-13: 9780321040831

Pub. Date: 01/01/1999

Publisher: Addison-Wesley

Messages is a brief, highly interactive book emphasizing interpersonal communication skills, ethics, critical thinking, listening, and power in a multicultural world. While intentionally brief, Messages provides a comprehensive introduction that stresses skill development and creates a foundation for readers to first understand the concepts and then apply what they

Overview

Messages is a brief, highly interactive book emphasizing interpersonal communication skills, ethics, critical thinking, listening, and power in a multicultural world. While intentionally brief, Messages provides a comprehensive introduction that stresses skill development and creates a foundation for readers to first understand the concepts and then apply what they have learned through real-life examples and exercises. With a new, integrated focus on interpersonal communication in the workplace, Messages helps readers understand how the concepts discussed in the book will translate into their daily lives. For anyone wanting to improve their communication skills.

Product Details

ISBN-13:
9780321040831
Publisher:
Addison-Wesley
Publication date:
01/01/1999
Edition description:
Older Edition
Pages:
416

Table of Contents

Interpersonal Communication
1(26)
Chapter Topics
1(1)
Chapter at a Glance
2(1)
Study Methods
3(1)
Outline
4(4)
Sample Test
8(1)
The Terminator
9(1)
Communication Models
10(2)
Learning from Others
12(2)
I Wish I Had Said....
14(2)
Ethics in Interpersonal Communication
16(2)
Barriers to Communication
18(6)
Messages and Me
24(3)
The Self
27(36)
Chapter Topics
27(1)
Chapter at a Glance
28(2)
Study Methods
30(1)
Outline
31(4)
Sample Test
35(1)
The Terminator
36(2)
Johari Window
38(1)
The Three Selves
39(6)
To Disclose or Not to Disclose
45(3)
Overcoming Shyness: A Contract
48(2)
How to Help Your Partner Open Up
50(5)
Are You Shy?
55(6)
Messages and Me
61(2)
Perception in Interpersonal Communication
63(30)
Chapter Topics
63(1)
Chapter at a Glance
64(1)
Study Methods
65(1)
Outline
65(4)
Sample Test
69(1)
The Terminator
70(1)
FIPSA, Barriers to Accurate People Perception
71(1)
Disposing of Stereotypes
72(2)
Can You Imagine Why They Said Those Things?!
74(3)
Reporter, Editor, Interviewer
77(4)
When Did I Become the Mother and the Mother Become the Child?
81(4)
Messages and Me
85(8)
Listening, Feedback, and Feedforward in Interpersonal Communication
93(30)
Chapter Topics
93(1)
Chapter at a Glance
94(1)
Study Methods
95(1)
Outline
95(6)
Sample Test
101(1)
The Terminator
102(1)
Why We Listen
103(2)
Active Listening: The Skill
105(2)
Active Listening Responses
107(4)
Listen to the Answers
111(5)
The Power of Listening
116(4)
Messages and Me
120(3)
Communicating Verbally
123(30)
Chapter Topics
123(1)
Chapter at a Glance
124(1)
Study Methods
125(1)
Outline
125(4)
Sample Test
129(1)
The Terminator
130(2)
Descending the Abstraction Ladder
132(3)
Old Words, New Words
135(1)
Triangles with Meaning
136(2)
Wording
138(7)
Paying Attention to Words
145(6)
Messages and Me
151(2)
Communicating Nonverbally
153(36)
Chapter Topics
153(1)
Chapter at a Glance
154(1)
Study Methods
155(1)
Outline
156(9)
Sample Test
165(1)
The Terminator
166(2)
Nonverbal Fieldwork
168(4)
Let's Shake On It!
172(2)
The Nonverbal Challenge Game
174(9)
Face It!
183(3)
Messages and Me
186(3)
Communicating Feelings and Emotions
189(36)
Chapter Topics
189(1)
Chapter at a Glance
190(1)
Study Methods
191(1)
Outline
192(4)
Sample Test
196(1)
The Terminator
197(1)
Theories of Emotions
198(2)
Expressing Emotions Responsibly
200(3)
Mixed Feelings
203(3)
Communicating Emotions Effectively
206(4)
Anger! Controlling or Controlled?
210(9)
Languages from Venus and Mars
219(5)
Messages and Me
224(1)
Communicating in Conversation
225(24)
Chapter Topics
225(1)
Chapter at a Glance
226(1)
Study Methods
227(1)
Outline
228(5)
Sample Test
233(1)
The Terminator
234(2)
Compliments: Verbal Gifts
236(4)
Categorizing Disclaimers
240(2)
Responding Effectively
242(2)
You Just Don't Understand
244(3)
Messages and Me
247(2)
Interpersonal Communication and Culture
249(24)
Chapter Topics
249(1)
Chapter at a Glance
250(1)
Study Methods
251(1)
Outline
251(2)
Sample Test
253(1)
The Terminator
254(2)
Culture Shock
256(3)
Personal Culture Diagram
259(3)
Corporate Culture
262(1)
Confronting Intercultural Difficulties
263(2)
Words and Culture
265(5)
Specialist in Women and Other Diseases
270(2)
Messages and Me
272(1)
Interpersonal Communication and Relationships
273(42)
Chapter Topics
273(1)
Chapter at a Glance
274(1)
Study Methods
275(1)
Outline
275(6)
The Terminator
281(3)
Changing the Distance Between You
284(2)
Dear Gabby
286(3)
The Enriched Relationship
289(2)
Interpersonal Attraction
291(4)
What TYPE Are You? from Type Talk
295(9)
More Typewatching--Procrastinating, Fighting, and Loving
304(10)
Messages and Me
314(1)
Interpersonal Communication and Conflict
315(34)
Chapter Topics
315(1)
Chapter at a Glance
316(1)
Study Methods
317(1)
Outline
317(6)
Sample Test
323(1)
The Terminator
324(2)
Kritikos, Receiving Criticism
326(4)
Kritikos, Giving Criticism
330(4)
Dealing with Complaints
334(1)
Dealing with Conflict Starters
335(4)
How to Argue with Your Boss
339(3)
Conflict and Marriage
342(5)
Messages and Me
347(2)
Interpersonal Communication and Power
349(21)
Chapter Topics
349(1)
Chapter at a Glance
350(1)
Study Methods
351(1)
Outline
351(3)
Sample Test
354(1)
The Terminator
355(2)
Rewriting Unrealistic Beliefs
357(2)
Getting My Way
359(2)
Managing Power Plays
361(3)
The Talkaholic
364(2)
Learn to Command Respect
366(3)
Messages and Me
369(1)
Appendix 370(1)
Sample Test Key 371

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