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Metrics-Based Process Mapping: An Excel-Based Solution

Overview

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and technical environments. Designed and developed by lean practitioners, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping. While MBPM can be used to help improve any cross-functional process, it is an especially effective means for understanding and acting on office, service,...

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Overview

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and technical environments. Designed and developed by lean practitioners, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping. While MBPM can be used to help improve any cross-functional process, it is an especially effective means for understanding and acting on office, service, and technical process improvement opportunities identified during value stream mapping.

View a presentation of this valuable tool in action - http://vimeo.com/27016122

This CD provides improvement teams with an Excel-based solution to electronically archive and distribute current and future state MBPMs created with paper and Post-it® notes. This flexible user-friendly tool includes:

  • A custom toolbar that enables mapping-related functionality, including the ability to insert, reorder, or remove steps and functions
  • Automated calculation of key process performance metrics
  • An audit tool that ensures a map contains the data required to auto-calculate the metrics needed to compare process performance from the current to the projected future state

Easy to use with no installation necessary, the tool requires only basic Excel experience. It includes a detailed step-by-step instruction guide that walks users through the process of creating a metrics-based process map.

System Requirements: The tool is intended for use on PC’s using Excel 2003 or later; it will NOT function with earlier versions of Excel, or on Macintosh computers.

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Product Details

  • ISBN-13: 9781563273803
  • Publisher: Taylor & Francis
  • Publication date: 8/1/2008
  • Product dimensions: 5.30 (w) x 7.40 (h) x 0.60 (d)

Meet the Author

Karen Martin is a consultant and an instructor for the University of California, San Diego's Lean Enterprise program and San Diego State University's Advanced Lean program.

Mike Osterling is a lead instructor for the Lean Enterprise Certificate Program at San Diego State University, California.

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Table of Contents

Metrics-Based Process Mapping: An Excel-Based Solution User’s Guide Metrics-Based Process Mapping Essentials Metrics-Based Process Mapping: Quick Start Guide

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