Micromessaging: Why Great Leadership is Beyond Words / Edition 1

Micromessaging: Why Great Leadership is Beyond Words / Edition 1

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by Stephen Young
     
 

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ISBN-10: 0071467572

ISBN-13: 9780071467575

Pub. Date: 10/28/2006

Publisher: McGraw-Hill Professional Publishing

Should you sweat the small stuff?

Absolutely, says Stephen Young-especially when it comes to those critical behaviors that can make or break performance. The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different.

Too often, negative micromessages undermine

Overview

Should you sweat the small stuff?

Absolutely, says Stephen Young-especially when it comes to those critical behaviors that can make or break performance. The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different.

Too often, negative micromessages undermine morale, business opportunities, and ultimately your organization. Micromessaging examines the nuanced behaviors that we all blindly use and react to in our dealings with others. Yet as Young points out, these micromessages can reveal a lot about our own-and our superiors'-biases and preconceived notions. Learning how to constructively address these behaviors can bring about positive change.

Young offers a common language for encouraging open discussion in the workplace, along with skills to identify and address familiar micromessages; tools for deploying microadvantages; and real-life workplace scenarios, self-assessments, and solutions that help readers interpret and alter ingrained behaviors and their effects. He delivers valuable information on

  • Cruicial leadership skills and how to acquire them
  • Universal workplace cultural issues
  • How expectations affect the performance of others
  • Ways to speak fairly, not falsely
  • Techniques that eliminate group think
  • How to reset the "filters" you use to "screen" others

Based on research from MIT, Young's approach has already helped numerous Fortune 500 clients, including Merck, Intel, Lockheed Martin, Starbucks, IBM, Boeing, Wells Fargo, Bank of America, Cisco, and Raytheon to increase leadership effectiveness. With its proven wisdom, you can experience what so many business executives worldwide have discovered and make it a powerful part of your leadership skill set.

Product Details

ISBN-13:
9780071467575
Publisher:
McGraw-Hill Professional Publishing
Publication date:
10/28/2006
Pages:
224
Sales rank:
499,022
Product dimensions:
6.30(w) x 9.30(h) x 0.90(d)

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3.5 out of 5 based on 0 ratings. 2 reviews.
Guest More than 1 year ago
Micromessages are those subtle ¿ and sometimes not-so-subtle ¿ nonverbal messages that people send through body language, tone of voice and the way they inflect words. Micromessages signal at an immediate gut level how people feel about each other. You can use nice words when speaking to other people, but if at the same time you inadvertently send out negative micromessages, those nonverbal signals will have a more enduring impact than anything you say. Managers, supervisors and other leaders should become avid students of their own facial expressions, styles of personal engagement, body language and other nonverbal communicative attributes. Then they should try to send positive micromessages, not harmful ones that breed resentment and undermine performance. This book is easy to read and understand, but we believe that it delivers an important lesson: Micromessages matter, so mind your unspoken communications. Those small signals have a large reverberation.
Anonymous More than 1 year ago