Microsoft CRM For Dummies

Microsoft CRM For Dummies

by Joel Scott, Michael DeLisa
     
 

  • The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
  • Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster,

…  See more details below

Overview

  • The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
  • Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
  • Provides expert tips and tricks to make the software work more effectively
  • Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
  • Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses

Product Details

ISBN-13:
9780764516986
Publisher:
Wiley
Publication date:
08/01/2003
Series:
For Dummies Series
Pages:
380
Product dimensions:
9.25(w) x 7.50(h) x 0.80(d)

Meet the Author

Joel Scott is among a handful of global experts on CRM for small and medium-sized businesses.

Michael DeLisa is the Director of Training at Computer Control Corporation.

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >