Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

by Danny Varghese

Overview

Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer."Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.This book will help you attain the MB2-868 certification, making you more marketable.

Product Details

ISBN-13:	9781849686518
Publisher:	Packt Publishing
Publication date:	04/19/2013
Sold by:	Barnes & Noble
Format:	eBook
Pages:	344
File size:	15 MB
Note:	This product may take a few minutes to download.

About the Author

Danny Varghese is a business applied technology consultant committed to providing clients with an exceptional and efficient business experience. By offering a unique blend of industry, project-management, technical, and customer support skills, Danny ensures that all projects strategically achieve objectives while remaining within scope, budget, and schedule.Danny's colleagues would describe him as an energetic leader and effective communicator who works productively with clients and all levels of management. As both a creative and analytical thinker, he is able to see projects through from planning to completion while managing time and maintaining relationships. It is clear to everyone that works with Danny that he is passionate about what he does and skilled at integrating technological advancement with the right amount of improvement to the business process.It is that same passion and aptitude that inspired Danny to take on the challenge of writing this book. He believes in the exponential potential of business and in sharing the knowledge to attain that potential with others in the community. It is his hope that this book serves as a resource to solving business problems with the highest possible valued solutions.Danny Varghese has been a consultant at Slalom Consulting for 2 years. Slalom Consulting has won numerous Microsoft Country Partner of the Year awards, and consistently ranks in the top 10 best places to work by Consulting Magazine and Glassdoor.com.