×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Microsoft Dynamics CRM 2011 Step by Step
     

Microsoft Dynamics CRM 2011 Step by Step

4.5 2
by Mike Snyder
 

See All Formats & Editions

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to

Overview

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

Product Details

ISBN-13:
9780735660267
Publisher:
Pearson Education
Publication date:
01/15/2011
Series:
Step by Step
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
448
File size:
15 MB
Note:
This product may take a few minutes to download.

Meet the Author

Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company’s Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor’s degree in management information systems from the University of Iowa.

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews

Microsoft Dynamics CRM 2011 Step by Step 4.5 out of 5 based on 0 ratings. 2 reviews.
Tole More than 1 year ago
Great book. I am glad I purchased it, very helpful and easy to understand even for beginners to MSDMYCRM 2011
Anonymous More than 1 year ago