Microsoft Dynamics CRM 4.0 Step by Step

Microsoft Dynamics CRM 4.0 Step by Step

4.3 3
by Jim Steger, Mike Snyder, Brendan Landers
     
 

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Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!

• Create and manage accounts—for a 360° view of your customers and business

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Overview

Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!

• Create and manage accounts—for a 360° view of your customers and business • Work with Microsoft Dynamics CRM directly from Microsoft Outlook • Track customer activity; import and map data automatically • Manage campaigns, leads, quotes, contracts, and orders • Employ basic to advanced reporting capabilities

Your all-in-one learning experience includes:

• Files for building skills and practicing the book’s lessons • Fully searchable eBook • Sample chapters from related Microsoft Press books • WINDOWS VISTA PRODUCT GUIDE eReference—plus other resources—on CD

For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.

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Product Details

ISBN-13:
9780735638150
Publisher:
Pearson Education
Publication date:
09/10/2008
Series:
Step by Step
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
480
File size:
18 MB
Note:
This product may take a few minutes to download.

Meet the Author

Mike Snyder is recognized as an industry-leading CRM expert. He is cofounder and principal of Sonoma Partners, a Chicago-based consulting firm that specializes in Microsoft CRM implementations. Microsoft twice awarded Sonoma Partners the Global Microsoft CRM Partner of the Year.

Jim Steger has architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He’s been developing solutions and writing code for Microsoft CRM since the version 1.0 beta. He acted as a technical reviewer for several of the Microsoft CRM certification exams. Jim is also a cofounder and principal of Sonoma Partners.

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Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM Step by Step 4.3 out of 5 based on 0 ratings. 3 reviews.
Anonymous More than 1 year ago
We are using this book for our users of the system so far we have great reviews. We even give it to new people on the project from IT to get a good idea of what CRM can do.
Anonymous More than 1 year ago
Guest More than 1 year ago
This Step by Step book covers everything you need to know about CRM 4.0 as an end user, a business analyst or an administrator and spans from entry level usage to advanced topics. The authors take you step by step through every aspect of CRM 4.0 with comprehensive instructions and screen shots. If you are new to CRM or if you just migrated up to CRM 4.0, I recommend you take advantage of this valuable resource.