Microsoft Exchange Server 2010 Unleashed

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Microsoft Exchange Server 2010 Unleashed is the ultimate guide to designing, deploying, managing, troubleshooting, and supporting any Exchange Server 2010 environment, no matter how large or complex. Drawing on their extensive experience with hundreds of enterprise Exchange Server environments—including Exchange Server 2010 early adopters—the authors thoroughly cover every stage of the Exchange Server 2010 lifecycle. They present detailed recommendations, proven tips and tricks, and step-by-step techniques for ...

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Microsoft Exchange Server 2010 Unleashed is the ultimate guide to designing, deploying, managing, troubleshooting, and supporting any Exchange Server 2010 environment, no matter how large or complex. Drawing on their extensive experience with hundreds of enterprise Exchange Server environments—including Exchange Server 2010 early adopters—the authors thoroughly cover every stage of the Exchange Server 2010 lifecycle. They present detailed recommendations, proven tips and tricks, and step-by-step techniques for implementation and migration planning, architecture, installation, administration, security, monitoring, integration, availability, optimization, and much more. Rand Morimoto and his expert colleagues also offer indispensable practical guidance for making the most of Microsoft Exchange Server 2010's many enhancements—from its improved web access to its enhanced support for Unified Communications and Mobility.
• Use proven best practices to plan your Exchange Server 2010 implementation
• Architect higher-performance, lower-cost enterprise Exchange Server environments
• Maximize the security of your Exchange Server infrastructure, transport, and messages
• Migrate smoothly from Exchange Server 2003/2007 and Active Directory 2000/2003 to Exchange Server 2010 and Active Directory 2008
• Utilize Microsoft Operations Manager to monitor Exchange Server 2010
• Use Windows PowerShell to streamline Exchange Server management Integrate other Microsoft technologies, including SharePoint 2007 and Office Communication Server 2007
• Leverage the full capabilities of the Outlook Web App (OWA) client
• Provide robust messaging to non-Windows and non-Outlook systems
• Implement Exchange Server's powerful new Database Availability Group replication feature
• Back up Exchange Server 2010 environments and recover quickly from a disaster
• Systematically optimize Exchange Server 2010 environments, including storage

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Product Details

  • ISBN-13: 9780672330469
  • Publisher: Sams
  • Publication date: 10/30/2009
  • Series: Unleashed Series
  • Pages: 1320
  • Sales rank: 479,659
  • Product dimensions: 6.90 (w) x 9.00 (h) x 2.10 (d)

Meet the Author

Rand H. Morimoto, Ph.D., MVP, MCITP, CISSP, has been in the computer industry for more than 30 years and has authored, coauthored, or been a contributing writer for dozens of books on Windows, Security, Exchange, BizTalk, and Remote and Mobile Computing. Rand is the president of Convergent Computing, an IT-consulting firm in the San Francisco Bay area that has been one of the key early adopter program partners with Microsoft, implementing beta versions of Microsoft Exchange Server 2010, SharePoint 2010, and Windows 2008 R2 in production environments more than 18 months before the initial product releases.

Michael Noel, MCITP, CISSP, MVP, is an internationally recognized technology expert, bestselling author, and well-known public speaker on a broad range of IT topics. He authored multiple major industry books that have been translated into more than a dozen languages worldwide. Significant titles include SharePoint 2010 Unleashed, Exchange 2007 Unleashed, SharePoint 2007 Unleashed, Windows Server 2008 R2 Unleashed, ISA Server 2006 Unleashed, and many more. Currently a partner at Convergent Computing ( in the San Francisco Bay area, Michael’s writings and extensive public speaking experience across six continents leverage his real-world expertise helping organizations realize business value from Information Technology infrastructure.

Chris Amaris, MCSE, CISSP/ISSAP, CHS III, is the chief technology officer and cofounder of Convergent Computing. He has more than 20 years experience consulting for Fortune 500 companies, leading companies in the technology selection, design, planning, and implementation of complex Information Technology projects. Chris has worked with Microsoft Exchange since the early beta days of version 4.0. He specializes in messaging, security, performance tuning, systems management, and migration. A Certified Information Systems Security Professional (CISSP) with an Information System Security Architecture Professional (ISSAP) concentration, Certified Homeland Security (CHS III), Windows 2003 MCSE, Novell CNE, Banyan CBE, and a Certified Project Manager, Chris is also an author, writer, and technical editor for a number of IT books, including Network Security for Government and Corporate Executives, Windows Server 2008 Unleashed, and Microsoft Operations Manager 2005 Unleashed. Chris presents on Messaging, Operations Management, Security, and Information Technology topics worldwide.

Andrew Abbate, MCITP, is a 16-year veteran of consulting and IT with a wealth of practical knowledge on Exchange and Active Directory. Starting with his first migration of MS Mail to Exchange 4.0 through early adopter migrations to Exchange 2007, Andrew worked with some of the largest and most complex Exchange environments in North America. In addition to his Exchange background, Andrew has written several other books covering topics such as Windows 2003, Active Directory, and Information Security. Andrew currently enjoys the position of principal consultant and partner at Convergent Computing where he continues to consult with both large and small clients to help improve their IT practices.

Mark Weinhardt, MCSE, has worked in various aspects of the computing industry for more than 20 years. With a background in military communications, Mark understands the importance of maintaining a reliable and secure infrastructure and has preserved that mentality with his transition to the private sector. Mark worked as a consultant with Convergent Computing for more than 11 years and is currently a senior exchange engineer at Yahoo! Inc., working with a fantastic team. With an infectious enthusiasm for technology, Mark has performed Windows and Exchange designs and implementations for companies throughout Northern California.

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Table of Contents

Introduction 1

Part I: Microsoft Exchange Server 2010 Overview

1 Exchange Server 2010 Technology Primer 5

What Is Exchange Server 2010? 5

What’s New in Exchange Server 2010? 13

Understanding Exchange Server 2010 Server Roles and Mail Flow 26

Understanding the Importance of Active Directory for an Exchange Server 2010 Environment 31

Installing and Migrating to Exchange Server 2010 32

Managing and Administering Exchange Server 2010 33

Summary 34

Best Practices 34

2 Planning, Prototyping, Migrating, and Deploying Exchange Server 2010 37

Initiation, Planning, Testing, and Pilot: The Four Phases to the Upgrade 38

Initiation Phase: Defining the Scope and Goals 40

Initiation Phase: Creating the Statement of Work 46

Planning Phase: Discovery 51

Planning Phase: Creating the Design Document 53

Creating the Migration Document 57

The Prototype Phase 62

The Pilot Phase: Deploying Services to a Limited Number of Users 65

The Production Migration/Upgrade 67

Summary 68

Best Practices 69

Part II: Planning and Designing an Exchange Server 2010 Environment

3 Understanding Core Exchange Server 2010 Design Plans 71

Planning for Exchange Server 2010 71

Understanding AD Design Concepts for Exchange Server 2010 76

Determining Exchange Server 2010 Placement 80

Configuring Exchange Server 2010 for Maximum Performance and Reliability 83

Securing and Maintaining an Exchange Server 2010 Implementation 86

Summary 87

Best Practices 87

4 Architecting an Enterprise-Level Exchange Server Environment 89

Designing Active Directory for Exchange Server 2010 89

Determining Hardware and Software Components 92

Designing Exchange Server Roles in an Exchange Server Environment 93

Designing Exchange Server Infrastructure 97

Integrating Client Access into Exchange Server 2010 Design 99

Summary 100

Best Practices 101

5 Integrating Exchange Server 2010 in a Non-Windows Environment 103

Synchronizing Directory Information with Forefront Identity Manager (FIM) 104

Managing Identity Information Between LDAP Directories and Exchange Server 2010 109

Using Services for UNIX to Integrate UNIX Systems with an Active Directory/Exchange Server 2010 Environment 111

Understanding the Identity Management for UNIX Components 118

Administrative Improvements with Windows Server 2008 121

Summary 122

Best Practices 123

6 Understanding Network Services and Active Directory Domain Controller Placement for Exchange Server 2010 125

Domain Name System and Its Role in Exchange Server 2010 125

Outlining the Types of DNS Servers 128

Examining DNS Components 129

Using DNS to Route SMTP Mail in Exchange Server 2010 137

Understanding DNS Requirements for Exchange Server 2010 138

Configuring DNS to Support Exchange Servers 144

Troubleshooting DNS Problems 144

Global Catalog and Domain Controller Placement 148

Examining the Role of Domain Controllers in AD 150

Defining the Global Catalog 152

Exploring DSAccess, DSProxy, and the Categorizer 159

Understanding AD Functionality Modes and Their Relationship to Exchange Server Groups 163

Summary 166

Best Practices 167

Part III: Implementing Exchange Server 2010 Services

7 Installing Exchange Server 2010 169

Understanding the Exchange Server 2010 Server Roles 170

Understanding the Prerequisites for Exchange Server 2010 171

Understanding High Availability and Site Resilience in Exchange Server 2010 174

Exchange Server 2010 Hardware Requirements 175

Understanding the Active Directory Requirements for Exchange Server 2010 176

Understanding Role Based Access Control 186

Planning Your Exchange Server 2010 Installation 188

Deploying Active Directory from Scratch 190

Preparing Your Environment for Exchange Server 2010 199

Installing Exchange Server 2010 206

Finalizing the Deployment 209

Summary 210

Best Practices 211

8 Implementing Edge Services for an Exchange 2010 Environment 213

Installing and Configuring the Edge Transport Server Components 214

Utilizing the Basic Sender and Recipient Connection Filters 222

Utilizing SenderID on an Edge Transport Server 231

Using Content Filtering to Isolate Inappropriate Content 237

Fine-Tuning Content Filtering 243

Using Content Filtering to Allow and Reject Domain-Level Content 245

Filtering Content in a Message Attachment 247

Using Sender/IP Reputation to Filter Content 250

Using Address Rewriting to Standardize on Domain Address Naming for an Organization 252

Using EdgeSync to Synchronize Active Directory Information to the Edge Transport Server 255

Implementing Safelist Aggregation for Outlook 2003 and Outlook 2007 259

Managing and Maintaining an Edge Transport Server 261

Forefront Online Security for Exchange Server 2010 265

Summary 266

Best Practices 266

9 Using Windows PowerShell in an Exchange Server 2010 Environment 269

What Is Windows PowerShell 269

Introducing the Exchange Management Shell 272

Understanding the Exchange Server Task Model 275

Starting the Exchange Management Shell 276

More on How PowerShell and EMS Work Together 280

Understanding the EMS Syntax 281

Creating Your Own Scripts 285

Managing Cmdlets 288

Introducing the Windows PowerShell Command Log 289

Using EMS to Do Administrative Mailbox Tasks 290

Using EMS to Do Reporting 295

Finding Other Resources 297

Summary 298

Best Practices 298

Part IV: Securing an Exchange Server 2010 Environment

10 Client-Level Secured Messaging 301

Microsoft’s Trustworthy Computing Initiative 301

Securing Your Windows Environment 302

Exchange Server 2010 Client-Level Security Enhancements 311

Securing Outlook 2007 312

Protecting Against Spam 317

Securing Outlook Web App 322

Summary 324

Best Practices 325

11 Server and Transport-Level Security 327

Considering the Importance of Security in an Exchange Server 2010Environment 327

Components of a Secure Messaging Environment 331

Exchange Server-Level Security Features 344

Transport-Level Security Defined 350

Exchange Server 2010 SMTP Connectors 352

Edge Transport Server Connectors 359

Securing Windows for the Edge Transport Server Role 364

Summary 366

Best Practices 366

12 Integrating Certificate-Based Public Key Infrastructure (PKI) in Exchange Server 2010 369

Understanding Public Key Infrastructure 370

Installing a Windows Certification Authority Server 376

Server Certificates in Exchange Server 2010 378

Implementing Secured Email Communications with Exchange Server 2010 383

Using Outlook to Send and Receive Digitally Signed and Encrypted Emails 388

Summary 394

Best Practices 394

13 Securing Exchange Server 2010 with ISA Server 397

Understanding the Internet Security and Acceleration (ISA) Server 2006 398

Outlining the Need for ISA Server 2006 in Exchange Server Environments 398

Outlining the Inherent Threat in Exchange Server HTTP Traffic 401

Securing Exchange Outlook Web App with ISA Server 2006 403

Securing POP and IMAP Exchange Server Traffic 412

Managing and Controlling Simple Mail Transfer Protocol (SMTP) Traffic 414

Logging ISA Traffic 417

Monitoring ISA from the ISA Console 420

Summary 425

Best Practices 425

14 Understanding Exchange Policy Enforcement Security 427

What Is Exchange Policy Management in Exchange Server 2010 428

Understanding Relevant Governmental Regulations for Policy Enforcement 428

Using Transport Agents in Exchange Server 2010 439

Understanding the Hub Role Transport Agents in Exchange Server 2010 440

Implementing Transport Agent Policies on the Edge 446

Creating Messaging Records Management Policies 448

Summary 453

Best Practices 453

Part V: Migrations and Coexistence with Exchange Server 2010

15 Migrating from Active Directory 2000/2003 to Active Directory 2008 455

Understanding What Needs to Be Migrated to Windows Server 2008 455

Understanding the Benefits to Upgrading Active Directory 458

Beginning the Migration Process 460

Big Bang Migration 463

Phased Migration 467

Multiple Domain Consolidation Migration 479

Summary 489

Best Practices 490

16 Transitioning from Exchange Server 2003/2007 to Exchange Server 2010 491

High-Level Guide for Transition from Exchange Server 2003 to Exchange Server 2010 492

High-Level Guide for Transition from Exchange Server 2007 to Exchange Server 2010 493

Understanding How to Transition to Exchange Server 2010 494

Understanding What’s New and What’s Different with Exchange Server 2010 497

Deploying a Prototype Lab for the Exchange Server 2010 Transition Process 502

Transitioning to a Brand-New Exchange Server 2010 Environment 504

Transitioning from Exchange Server 2003 to Exchange Server 2010 505

Transitioning from Exchange Server 2007 to Exchange Server 2010 520

Summary 521

Best Practices 521

17 Implementing Client Access and Hub Transport Servers 523

Understanding the Client Access Server 524

Installing the Client Access Server 544

Understanding the Hub Transport Server 546

Transport Pipeline 550

Installing the Hub Transport Server 553

Test Cmdlets for CAS and Hub Transport Servers 555

Summary 561

Best Practices 561

Part VI: Exchange Server 2010 Administration and Management

18 Administering an Exchange Server 2010 Environment 563

Introduction to Role Based Access Control 563

Administrative Tools 570

Performing Common Tasks 584

Recipient Configuration 604

Understanding Journaling 611

Understanding Archiving 616

Using the Exchange Server 2010 Toolbox 618

Exchange Server Coexistence 627

Server Administration 628

Summary 631

Best Practices 632

19 Exchange Server 2010 Management and Maintenance Practices 633

Proper Care and Feeding of Exchange Server 2010 633

Maintenance Tools for Exchange Server 2010 636

The Exchange Control Panel 640

Auditing the Environment 647

Best Practices for Performing Database Maintenance 656

Prioritizing and Scheduling Maintenance Best Practices 658

Post-Maintenance Procedures 663

Reducing Management and Maintenance Efforts 664

Summary 665

Best Practices 665

20 Using Operations Manager to Monitor Exchange Server 2010 667

OpsMgr Exchange Server 2010 Monitoring 668

What’s New in OpsMgr R2 670

Explaining How OpsMgr Works 671

Outlining OpsMgr Architecture 674

Understanding How to Use OpsMgr 677

Understanding OpsMgr Component Requirements 680

Understanding Advanced OpsMgr Concepts 681

Securing OpsMgr 686

Installing Operations Manager 2007 R2 689

Installing Edge Transport Monitoring Certificates 697

Summary 703

Best Practices 704

21 Remote Administration of Exchange Server 2010 Servers 705

Certificates, Trust, and Remote Administration 706

Using the Exchange Management Console Remotely 707

Using the Remote Exchange Management Shell 707

Using the ECP Remotely 710

RDP with Exchange Server 2010 710

Summary 724

Best Practices 725

22 Documenting an Exchange Server 2010 Environment 727

Benefits of Documentation 728

Exchange Server 2010 Project Documentation 730

Exchange Server 2010 Environment Documentation 741

Exchange Server 2010 Administration and Maintenance Documents 744

Disaster Recovery Documentation 747

Performance Documentation 749

Security Documentation 750

Training Documentation 752

Summary 752

Best Practices 753

Part VII: Unified Communications in an Exchange Server 2010 Environment

23 Designing and Implementing Mobility in Exchange Server 2010 755

Understanding Mobility Enhancements in Exchange Server 2010 755

Enabling ActiveSync in Exchange Server 2010 757

Securing Access to ActiveSync with Secure Sockets Layer Encryption 760

Securing Access to ActiveSync Using Internet Security and Acceleration (ISA) Server 2006 764

Working with ActiveSync Policies 768

Working with Windows Mobile Pocket PC and Smartphone Editions 770

Summary 774

Best Practices 775

24 Designing and Configuring Unified Messaging in Exchange Server 2010 777

Unified Messaging Features 777

Unified Messaging Architecture 783

Unified Messaging Installation 797

Monitoring and Troubleshooting Unified Messaging 811

Unified Messaging Shell Commands 825

SIP Protocol 828

Summary 831

Best Practices 831

25 Collaborating Within an Exchange Server Environment Using Microsoft Office SharePoint Server 2007 833

Understanding the History of SharePoint Technologies 833

Identifying the Need for MOSS 2007 837

Exploring Basic MOSS Features 838

Exploring End-User Features in MOSS 845

Customizing and Developing MOSS Sites 851

Summary 854

Best Practices 854

26 Integrating Office Communications Server 2007 in an Exchange Server 2010 Environment 857

Understanding Microsoft’s Unified Communications Strategy 858

Installing OCS 2007 R2 861

Exploring Office Communications Server Tools and Concepts 876

Installing and Using the Communicator 2007 Client 879

Web Conferencing 880

Summary 881

Best Practices 881

Part VIII: Client Access to Exchange Server 2010

27 Getting the Most Out of the Microsoft Outlook Client 883

Outlook over the Years 883

Highlighted Features in Outlook 2007 885

Security Enhancements in Outlook 2007 893

Implementing Outlook Anywhere 900

Deploying Outlook 2007 903

Using Outlook 2007 905

Using Cached Exchange Mode for Offline Functionality 914

Summary 919

Best Practices 920

28 Leveraging the Capabilities of the Outlook Web App (OWA) Client 921

Understanding Microsoft’s Direction on OWA 922

What’s New in OWA 2010? 924

Understanding Available Versions and Security Options 927

Using OWA 2010 931

Using the Calendar in OWA 947

Using Tasks in OWA 952

Using Contacts in OWA 953

Using Keyboard Shortcuts 953

The Options Page 954

Signing Out of OWA 2010 967

Configuring OWA and IM Integration 967

Summary 972

Best Practices 972

29 Using Non-Windows Systems to Access Exchange Server 2010 973

Understanding Non-Windows--Based Mail Client Options 974

Outlook Express 977

Mac Mail, iCal, and Address Book 982

Configuring and Implementing Entourage for the Mac 984

Remote Desktop Connection Client for Mac 987

Understanding Other Non-Windows Client Access Methods 991

Summary 993

Best Practices 993

30 Deploying the Client for Microsoft Exchange Server 2010 995

Outlook 2007 Auto Account Setup 995

Understanding Deployment Options 999

Planning Considerations and Best Practices 1003

Preparing the Deployment 1005

Installing the Outlook Client for Exchange Server 1012

Pushing Outlook Client Software with Group Policies 1015

Deploying with Microsoft System Center Configuration Manager 2007 1023

Managing Post-Deployment Tasks 1025

Summary 1026

Best Practices 1026

Part IX: Data Protection and Disaster Recovery of Exchange Server 2010

31 Database Availability Group Replication in Exchange Server 2010 1027

Understanding Database Availability Groups 1028

Deploying a Database Availability Group 1030

Comparing and Contrasting DAG Versus CCR/SCR/SCC 1050

Load Balancing in Exchange Server 2010 1052

Summary 1057

Best Practices 1057

32 Backing Up the Exchange Server 2010 Environment 1059

Understanding the Importance of Backups 1059

Establishing Service Level Agreements 1061

Supporting Backups with Documentation 1063

Logging Daily Backup Results and Evaluation 1066

Roles and Responsibilities 1066

Developing a Backup Strategy 1067

What to Back Up on Exchange Servers 1071

The Need for Backups with Database Availability Groups 1074

Backing Up Windows Server 2008 and Exchange Server 2010 1075

Backing Up Specific Windows Services 1078

Summary 1081

Best Practices 1082

33 Recovering from a Disaster in an Exchange Server 2010 Environment 1085

Identifying the Extent of the Problem 1086

What to Do Before Performing Any Server-Recovery Process 1090

Preparing for a More Easily Recoverable Environment 1091

Recovering from a Site Failure 1094

Recovering from a Disk Failure 1098

Recovering from a Boot Failure 1100

Recovering from a Complete Server Failure 1101

Recovering Exchange Server Application and Exchange Server Data 1103

Recovering from Database Corruption 1105

Recovering Internet Information Services 1109

Recovering Windows Server 2008 Domain Controllers 1109

Recovering Active Directory 1110

Summary 1112

Best Practices 1113

Part X: Optimizing Exchange Server 2010 Environments

34 Optimizing an Exchange Server 2010 Environment 1115

Examining Exchange Server 2010 Performance Improvements 1116

Analyzing Capacity and Performance 1119

Optimizing Exchange Server 2010 Servers 1122

Monitoring Exchange Server 2010 1131

Analyzing and Monitoring Core Elements 1131

Properly Sizing Exchange Server 2010 1137

Optimizing Exchange Server Through Ongoing Maintenance 1146

Monitoring Exchange Server with System Center Operations Manager 1146

Summary 1147

Best Practices 1147

35 Designing and Optimizing Storage in an Exchange Server 2010 Environment 1149

Defining the Technologies 1150

When Is the Right Time to Implement NAS and SAN Devices? 1152

Designing the Right Data Storage Structure for Exchange Server 2010 1154

Adding in Fault Tolerance for External Storage Systems 1160

Recommendations for SAN and NAS Solutions 1161

Making the Best Use of SAN/NAS Disks with Exchange Server 2010 1163

Summary 1167

Best Practices 1168

Index 1169

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  • Posted October 17, 2010

    Terrible book, shouldn't have Exchange 2010 in the title

    If you want a management overview of the history of lots of vaguely related and often unrelated technologies and government policies, then you might like this book. If you are looking for Exchange 2010 information, you'd learn as much by reading a comic book. Very disappointed in this book. Lots of copy and paste from Exchange 2007 information, completely incorrect information in some places about the OS that Exchange 2010 will run on, as well as private/public key functions in certificates. Unfortunately after reading the first 456 pages, I think I'm going to throw this book away and buy one that is actually useful when updating my skills from Exchange 2003 to 2010. Sam's used to consistently publish good books, but I guess times change.

    1 out of 1 people found this review helpful.

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