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Microsoft Operations Manager 2005 Unleashed: With a Preview of Operations Manager 2007

Microsoft Operations Manager 2005 Unleashed: With a Preview of Operations Manager 2007

by Kerrie Meyler, Cameron Fuller, Chris Amaris

This book is your most complete source for in-depth information about Microsoft Operations Manager 2005!

Microsoft Operations Manager 2005 Unleashed provides a comprehensive guide to Microsoft Operations Manager (MOM) 2005. MOM is a tool that helps implement operations management, but it is not a piece of software that you can simply


This book is your most complete source for in-depth information about Microsoft Operations Manager 2005!

Microsoft Operations Manager 2005 Unleashed provides a comprehensive guide to Microsoft Operations Manager (MOM) 2005. MOM is a tool that helps implement operations management, but it is not a piece of software that you can simply install and instantly have working.

This book provides reference material that will guide you through the steps to design, deploy, and configure MOM within your environment. You learn how to tune your MOM environment and tackle common challenges, such as managing your Microsoft operating systems, directory services, messaging platforms, and databases. Inside you will find comprehensive information on how to develop your own reports and management packs for your MOM environment as well as practical real-world examples, based on hands-on MOM experience.

· Plan your MOM deployment

· Architect MOM for performance, redundancy, and security

· Install or upgrade to MOM 2005

· Back up important MOM components

· Implement, troubleshoot, deploy, and manage management packs

· Work with rules and tune them

· Manage different aspects of your environment, including the Windows operating system, directory services, Exchange email, and SQL Server

· Extend MOM using connectors and third-party management packs

· Develop management packs, reports, and scripts

· Prepare for the next version of Operations Manager

CD–ROM includes

· Microsoft’s MOM 2005 Resource Kit and MOM 2005 Sizer

· MOM Agent Monitor

· Management packs and scripts written or customized for this book

· Live Links—more than 100 (clickable) hypertext links and references to materials and sites related to Operations Manager


About the Authors xxi

Acknowledgments xxiii

Introduction 1

Part I Operations Management Overview and Concepts

Chapter 1 Operations Management Basics 7

Chapter 2 What’s New 41

Chapter 3 How Does It Work? 57

Part II Planning and Installation

Chapter 4 Planning Your MOM Deployment 99

Chapter 5 Planning Complex Configurations 151

Chapter 6 Installing MOM 2005 173

Chapter 7 Upgrading to MOM 2005 211

Part III Deploying MOM

Chapter 8 Post-Installation Tasks 237

Chapter 9 Installing and Configuring Agents 267

Chapter 10 Complex and High Performance Configurations 297

Chapter 11 Securing MOM 329

Part IV Administering MOM

Chapter 12 Backup and Recovery 365

Chapter 13 Administering Management Packs 395

Chapter 14 Monitoring with MOM 423

Part V Managing with MOM

Chapter 15 Managing the Operating System 487

Chapter 16 Managing Directory Services 527

Chapter 17 Managing Microsoft Messaging 565

Chapter 18 Database Management 595

Part VI Moving Beyond MOM 2005

Chapter 19 Interoperability 625

Chapter 20 Developing Management Packs 661

Chapter 21 Using and Developing Reports 719

Chapter 22 Using and Developing Scripts 777

Chapter 23 Touring Operations Manager 2007 825

Part VII Appendixes

Appendix A MOM Internals 865

Appendix B Registry Settings 887

Appendix C Performance Counters 895

Appendix D Database Views 901

Appendix E Reference URLs 907

Appendix F On the CD 917

Index 919

Product Details

Publication date:
Unleashed Series
Product dimensions:
6.88(w) x 9.14(h) x 2.00(d)

Read an Excerpt


With the licensing of NetIQ's Operation Manager technology in 2000, Microsoft sent a message that it was serious about server monitoring and management. This message was well received; those production environments running Windows servers and using a Microsoft infrastructure require tools to help them be proactive in managing those servers and the applications and services within.

However, operations management is more than just looking at individual event logs from hundreds or even thousands of servers. It's about co-relating what may appear to be unrelated events across servers and determining what information is significant and what is not, what may portend a potential problem, and then taking available vendor and in-house knowledge and using that as a base of information in both preventing problems and solving them.

Operations management is not just a software application; successfully maintaining Service Level Agreements involves people, tools, and processes. Although Microsoft Operations Manager (MOM) is a tool, it is not a piece of software that you can simply install and have instantly working. A successful implementation of MOM involves planning, design, and an understanding of how to utilize its management packs. Operations management tools also have several target groups of users: computer operations, help desk personnel, and administrators of various areas, including operating systems, security, database, messaging, and web servers, to name a few.

This book intends to answer the perennial question: "Now that I've run Setup, how do I make this work?" Successfully implementing operations managementtakes planning and design. Successful administration and use of MOM requires managing the thousands of rules it can encompass, working with the various types of administrators, and keeping management informed of trends.

We do have a disclaimer: Resources and management packs related to MOM 2005 change rapidly. Sometimes it seemed that as soon as we completed a chapter, the information was already outdated. The information in this book is current as of the time it was written, and the authors have done their best to keep up with the constant barrage of changing management packs, MOM-related utilities, URLs, and knowledge base articles.Part I: Operations Management Overview and Concepts

Part I introduces the reader to MOM 2005, outlining its features and functionality and comparing and contrasting it to MOM 2000 and MOM 2005 Workgroup Edition. Chapter 1, "Operations Management Basics," discusses the concepts behind operations management and Microsoft's management approach, and introduces MOM and Microsoft's management suite of products. An overview of ITIL and MOF is included along with a discussion of how the different MOF quadrants relate to MOM. In Chapter 2, "What's New," we cover the history of MOM and compare MOM 2005 with MOM 2000 and the 2005 Workgroup Edition. Chapter 3, "How Does It Work?," appropriately gives an architectural overview and discusses the MOM components.Part II: Planning and Installation

Before diving into MOM's setup program, it is best to take a step back to map out the requirements for your management environment and planning your server topology. Chapter 4, "Planning Your MOM Deployment," discusses the steps required to successfully plan a MOM installation. Chapter 5, "Planning Complex Configurations," addresses more advanced implementations including planning for redundancy and how to architect management groups. In Chapter 6, "Installing MOM 2005," we discuss hardware and software requirements before going through the steps to install the various server components in a management group using a "simple" configuration. (We talk about more complex configurations in Part III.) Chapter 7, "Upgrading to MOM 2005," discusses the required steps to upgrade from MOM 2000 or MOM 2005 Workgroup Edition. The complexity of your upgrade is related to the complexity of your MOM 2000 deployment.Part III: Deploying MOM

With MOM 2005 installed, how do you start using it? Chapter 8, "Post-Installation Tasks," discusses what you need to know to get started with MOM. We discuss basic configuration and administration of MOM and MOM Reporting, include an overview of the MOM consoles, and drill down into the Administrator and Operator consoles. Chapter 9, "Installing and Configuring Agents," goes through the details of computer discovery, implementing agents, and potential problems related to agent installation. Chapter 10, "Complex and High Performance Configurations," discusses various management server and management group configurations, implementing redundant components, and architecting for high performance. In Chapter 11, "Securing MOM," we discuss the different security groups MOM 2005 uses, user and service accounts MOM utilizes, firewall considerations, configuring MOM to monitor workgroups and nontrusted domains, and communications security.Part IV: Administering MOM

All applications require administration, and MOM is no exception. Chapter 12, "Backup and Recovery," discusses the different components required in a complete backup and recovery plan, and how to design a disaster recovery plan. Chapter 13, "Administering Management Packs," covers the components of a management pack; how to troubleshoot, deploy, and manage management packs; and the details of importing and exporting management packs and reports into your MOM environment. Chapter 14, "Monitoring with MOM," discusses the different rule types in MOM and their components, and approaches for tuning rules.Part V: Managing with MOM

In this section of the book we get into what MOM is really about—using it to ease the pain of monitoring and managing your systems and applications. We discuss using MOM to manage different aspects of your environment: the operating system and Windows Server components (Chapter 15, "Managing the Operating System"); Active Directory (Chapter 16, "Managing Directory Services"); Exchange Server (Chapter 17, "Managing Microsoft Messaging"); and SQL Server (Chapter 18, "Database Management"). These chapters talk about the issues faced by administrators in each of these areas and how MOM 2005, with its management packs, can help you monitor operational issues and maintain stability and your SLAs (Service Level Agreements).Part VI: Moving Beyond MOM 2005

We now look at extending one's use of MOM 2005 with connectors, third-party management packs and customization, and at Microsoft's direction for operations management. In Chapter 19, "Interoperability," we cover the role of product connectors in communicating with other management systems and third-party enterprise consoles. The chapter also focuses on using management packs to monitor hardware, other operating systems, and network components, and concludes with an introduction to Microsoft's solution accelerators for MOM. Chapter 20, "Developing Management Packs," Chapter 21, "Using and Developing Reports," and Chapter 22, "Using and Developing Scripts," discuss the process of customizing MOM with management packs—several of which we include for your own use, reports, and scripts. Chapter 23, "Touring Operations Manager 2007," presents a high-level view of where Microsoft is going with the next version of the product, looking at System Center Operations Manager 2007 at the time of its Beta 2 test release.Appendixes

This book contains six appendixes:

  • Appendix A, "MOM Internals," contains information on MOM architecture including processing flow and the queue files.
  • Appendix B, "Registry Settings," discusses some of the more significant registry settings used by MOM 2005.
  • Appendix C, "Performance Counters," discusses the performance counters specific to MOM.
  • Appendix D, "Database Views," describes available views for the operations and reporting databases.
  • Appendix E, "Reference URLs," provides references for and descriptions of many URLs that are helpful for MOM administrators.
  • Appendix F, "On the CD," describes the content included with the CD, which includes the Reference URLs as live links and a number of management packs we developed and reference in the book.
About the CD-ROM

This book includes a CD-ROM containing scripts, examples, and our own management packs referred to throughout the book. It also includes live links from Appendix E to save you the trouble of having to type in what sometimes are lengthy URLs. The MOM 2005 Resource Kit is also on the CD. Refer to Appendix F for more information.Who Should Read This Book

This book is targeted for the systems professional who wants to be proactive in managing the operational environment. This audience is cross-industry, ranging from a single system administrator in a smaller organization to larger businesses where multiple individuals are responsible for the operational health of the operating system and the subsystems running within it. By providing insight into MOM's capabilities and tools to help with a successful implementation, the book hopes to enable a more widespread understanding and use of Microsoft Operations Manager.

© Copyright Pearson Education. All rights reserved.

Meet the Author

Kerrie Meyler, MA, BA, MCSE, CNA, is an independent consultant and former trainer with more than 15 years’ experience in IT. While at Microsoft in Field Technical Sales for four years she focused on infrastructure and management, presenting at numerous product launches. She also presented at internal Microsoft conferences and received company recognition and awards including a SPAR MGS award. An MCT for six years, Kerrie worked with Microsoft Learning to develop functional specifications for the 2550: Implementing Microsoft Operations Manager 2000 Microsoft Official Curriculum course and did the beta teach for that course. She also participated in the alpha walkthrough for the 2274: Managing a Microsoft Windows Server 2003 Environment course. As an author, she coauthored an IIS 6.0 Administration book.

Cameron Fuller, BS, MCSE, is a Senior Lead consultant for Catapult Systems, an IT consulting company and Microsoft Gold Certified Partner in Advanced Infrastructure Solutions. He focuses on management solutions, and serves as the Microsoft Operations Management Champion for Catapult. Cameron’s 15 years of infrastructure experience include working with medium to large companies in the retail, education, healthcare, distribution, transportation, and energy industries. Cameron continually focuses on improving his existing business and technical skill sets through hands-on experience and leveraging certifications including an MCSE since NT 3.51, MCSA, A+, Linux+, Server+, and CCSA. Cameron is also a public speaker, co-presenting with Microsoft on MOM 2005 at TechEd and the MOM 2005 product launches in Dallas and Tulsa.


Chris Amaris is chief technology officer and cofounder of Convergent Computing. He has more than 20 years of consulting experience and specializes in security, performance tuning, systems management, migration, and messaging. A prolific book-publishing veteran, Chris has written on Network Security, Windows 2000 Performance Tuning, Windows 2000 Security, Windows Server 2003, and Exchange Server 2003. His certifications include Certified Information Systems Security Professional (CISSP), Certified Homeland Security (CHS III), MCSE, Novell CNE, Banyan CBE, and Certified Project Manager.

John Joyner, LCDR USN-R, BS, MCSE, is a highly decorated U.S. Navy computer scientist, designing and operating the U.S. Navy’s first Internet-connected aircraft carrier network. Today he is a chief architect at ClearPointe, a Microsoft Gold Certified Partner for Advanced Infrastructure and Security Solutions and a pioneer in the managed service provider industry. John has designed MOM deployments for some of the world’s largest companies, and also is the creator of ClearPointe’s hosted NOC solution, awarded the Central Region Partner of the Year Competency award at the Microsoft 2006 Worldwide Partner Conference.

Alec Minty is a Senior Consultant with Convergent Computing. Alec is a longtime advocate of operations management, systems management, and security technologies. He specializes in designing, implementing, and supporting MOM and SMS infrastructures for a variety of large utility, telecommunications, and engineering organizations. Alec also has experience in the deployment, migration, and integration of other technologies such as Windows, Exchange, Active Directory, ISA, identity management, and SQL Server. He is a contributing author on ISA 2004 Unleashed.

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