Tom Carpenter, MCTS, MCITP, is the founder and senior consultant for The Systems Education Company, a training and consulting firm located in central Ohio. He is the author of SQL Server 2008 Administration: Real World Skills for MCITP Certification and Beyond and several other books on technical topics, including networking infrastructure, database management, and VoIP.
James Pyles is an experienced author, instructor, and consultant, and currently works as a technical writer for Keynetics, Inc. He has been involved in numerous Ethernet rollout projects, software and hardware installations and upgrades, and Windows and UNIX operating system upgrades. He has authored or coauthored several books, including MCTS: Microsoft SharePoint 2010 Configuration Study Guide and PC Technician Street Smarts: A Real World Guide to CompTIA A+ Skills, Second Edition.