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Microsoft Sourcebook for the Help Desk
     

Microsoft Sourcebook for the Help Desk

by Microsoft Press, Linda Glenicki (Foreword by), Mark Perry Voc (Foreword by)
 

reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable "maps" of decision-making criteria.

Overview

reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable "maps" of decision-making criteria.

Product Details

ISBN-13:
9781572315822
Publisher:
Microsoft Press
Publication date:
01/16/1997
Series:
Microsoft Professional Editions
Edition description:
2ND BK&DK
Pages:
477
Product dimensions:
7.43(w) x 9.01(h) x 1.36(d)

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