×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management
     

Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management

by Microsoft Press
 

The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can

Overview

The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.

Editorial Reviews

Booknews
Provides tools and techniques for increasing the efficiency of technical support while lowering costs and improving customer service. Includes a CD toolkit with some 25 templates, checklists, and sample reports. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9781556159275
Publisher:
Microsoft Press
Publication date:
08/01/1995
Series:
Professional Editions Series
Pages:
400
Product dimensions:
7.36(w) x 8.94(h) x 1.19(d)

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews