Microsoft System Center Enterprise Suite Unleashed [NOOK Book]

Overview

Microsoft System Center Enterprise Suite Unleashed is the first and only definitive real-world guide to the entire Microsoft System Center Enterprise Suite. It brings together tips, tricks, best practices, and lessons learned by top consultants who’ve deployed System Center in some of the world’s largest enterprises and most successful small businesses.

Drawing on years of early adopter and production experience, Rand Morimoto, Chris Amaris, and their team cover the entire ...

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Microsoft System Center Enterprise Suite Unleashed

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Overview

Microsoft System Center Enterprise Suite Unleashed is the first and only definitive real-world guide to the entire Microsoft System Center Enterprise Suite. It brings together tips, tricks, best practices, and lessons learned by top consultants who’ve deployed System Center in some of the world’s largest enterprises and most successful small businesses.

Drawing on years of early adopter and production experience, Rand Morimoto, Chris Amaris, and their team cover the entire System Center lifecycle and its components for system configuration, operations management, data protection, virtual machine management, help desk support, change management, asset control, capacity planning, and mobile device management. You’ll learn about individual components and how to integrate them to build automated, exceptionally efficient managed environments.

For smaller businesses, the book also presents Microsoft’s streamlined, lower-cost IT management offering, System Center Essentials 2010.

  • Use System Center Configuration Manager 2007 to image, update, manage, and support servers and clients
  • Proactively monitor your systems to identify and fix problems before they fail
  • Use System Center Data Protection Manager 2010 to provide reliable, timely backup/recovery
  • Implement and manage all aspects of virtualization, including virtual guest sessions on both Microsoft Hyper-V and VMware
  • Make the most of System Center Service Manager 2010’s integrated tools for managing help desks, incidents, assets, and changes
  • Use System Center Capacity Planner to properly size, procure, and deploy new systems
  • Remotely track, secure, patch, update, and support mobile devices with System Center Mobile Device Manager
  • Simplify small business IT management with System Center Essentials 2010’s wizards and auto-configuration components
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Product Details

  • ISBN-13: 9780131387980
  • Publisher: Pearson Education
  • Publication date: 4/23/2010
  • Series: Unleashed
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 1056
  • File size: 25 MB
  • Note: This product may take a few minutes to download.

Meet the Author

Chris Amaris, MCSE, CISSP/ISSAP, CHS III, is the chief technology officer and cofounder of Convergent Computing. He has more than 20 years experience consulting for Fortune 500 companies, leading companies in the technology selection, design, planning, and implementation of complex information technology projects. Chris has worked with Microsoft System Center products such as Operations Manager and Configuration Manager since their original releases in 2000 and 1994. He specializes in messaging, security, performance tuning, systems management, and migration. A Certified Information Systems Security Professional (CISSP) with an Information System Security Architecture Professional (ISSAP) concentration, Certified Homeland Security (CHS III), Windows 2003 MCSE, Novell CNE, Banyan CBE, and a Certified Project Manager, Chris is also an author and technical editor for a number of IT books, including Network Security for Government and Corporate Executives, Exchange 2010 Unleashed, and Microsoft Windows Server 2008 R2 Unleashed. Chris presents on messaging, systems management, security, and information technology topics worldwide.

Tyson Kopczynski, CISSP, GCIH, with more than ten years of experience in IT, has become a specialist in Active Directory, information assurance, Windows automation, PKI, and IT security practices. Tyson is also the founding author of the Windows PowerShell Unleashed series and has been a contributing author for such books as Microsoft Internet Security and Acceleration (ISA) Server 2006 Unleashed and Microsoft Windows Server 2008 R2 Unleashed. He has also written many detailed technical papers and guides covering various technologies. As a consultant at Convergent Computing, Tyson works with and has provided feedback for next generation Microsoft technologies since their inception and has also played a key role in expanding the automation and security practices at Convergent Computing. Tyson also holds such certifications as the Certified Information Systems Security Professional (CISSP), the SANS Security Essentials Certification (GSEC), SANS Certified Incident Handler (GCIH), and the Application Platform, Active Directory, and Network Infrastructure (MCTS).

Alec Minty, MCSE, is a senior engineer for a large Internet company in the San Francisco Bay area. He has more than 10 years’ industry experience with extensive knowledge designing and implementing enterprise-class solutions for a diverse array of organizations. Alec has been an early adopter of database technologies, operations management, systems management, and security technologies. He specializes in designing, implementing, migrating, and supporting complex infrastructures for a variety of large utility, telecommunications, and engineering organizations. Alec’s experience spans the business and technology areas; he has in-depth experience in the deployment, migration, and integration of key business technologies such as SQL Server, Windows, Exchange Server, Active Directory, ISA, and Identity Management. Alec is coauthor of SQL Server 2005 Management and Administration and MOM 2005 Unleashed and is a contributing author on Exchange Server 2007 Unleashed and ISA 2004 Unleashed, all published by Sams Publishing.

Rand H. Morimoto, Ph.D., MVP, MCITP, CISSP, has been in the computer industry for more than 30 years and has authored, coauthored, or been a contributing writer for dozens of books on Windows, Security, Exchange Server, BizTalk, and Remote and Mobile Computing. Rand is the president of Convergent Computing, an IT-consulting firm in the San Francisco Bay area that has been one of the key early adopter program partners with Microsoft, implementing the latest Microsoft technologies including Microsoft Windows Server 2008 R2, System Center Service Manager 2010, Windows 7, Exchange Server 2010, and SharePoint 2010 in production environments more than 18 months before the initial product releases.

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Table of Contents

Introduction 1

1 Introduction to the System Center Suite 5

What Is System Center? 5

Understanding System Center Configuration Manager 9

Understanding System Center Operations Manager 15

Understanding System Center Data Protection Manager 22

Understanding System Center Virtual Machine Manager 28

Understanding System Center Service Manager 33

Understanding System Center Capacity Planner 37

Understanding System Center Mobile Device Manager 40

Understanding System Center Essentials 43

Understanding System Center Licensing 46

Summary 47

Best Practices 48

2 System Center Configuration Manager 2007 R2 Design and Planning 51

Explaining How Configuration Manager Works 52

Understanding Content Distribution 57

Understanding Asset Management 61

Reporting from Configuration Manager 64

Configuration Manager Architecture Components 65

Securing Configuration Manager 79

Understanding Fault Tolerance and Disaster Recovery 84

Understanding Component Requirements 86

Configuration Manager Design Considerations 90

Planning for Native Mode 102

Understanding Client Schedules 104

Planning for Internet-Based Client Management 105

Putting It All Together 107

Summary 109

Best Practices 110

3 System Center Configuration Manager Implementation and Administration 113

Reviewing ConfigMgr 2007 R2 Architecture 113

Understanding the AD Site Topology 116

Creating a Public Key Infrastructure 118

Deploying Certificates 120

Preparing the Site Database Server 129

Extending the Active Directory Schema 133

Configuring Active Directory 134

Implementing Internet Information Services (IIS) 135

Implementing the Central Site 138

Deploying the Child Primary Sites. 148

Configuring the Hierarchy 148

Implementing Asset Management 158

Implementing Patch Management 158

Implementing OS Deployment 160

Implementing Regional Server Infrastructure 161

Discovering and Managing Clients 163

Summary 167

Best Practices 168

4 Using Configuration Manager to Distribute Software, Updates, and Operating Systems 173

Understanding the Infrastructure 173

Understanding How Clients Locate Content 174

Understanding How Internet Clients Locate Content 176

Understanding Computer Management 177

Configuring the Computer Client Agent . 178

Configuring the Advertised Programs Client Agent 180

Understanding Distribution Points 181

Defining Collections 182

Understanding Software Distribution 185

Publishing Software 191

Deploying Software Automatically 193

Monitoring Software Deployment 195

Understanding Update Distribution 196

Understanding Operating System Deployment 203

Preparing Required Packages 206

Managing Operating System Install Packages 207

Deploying Operating Systems 210

Summary 214

Best Practices 214

5 Configuration Manager Asset Management and Reporting 219

Understanding the Database 219

Understanding Inventory Collection 220

Using IDMIF and NOIDMIF Files 221

Configuring Client Agents for Inventory Collection 221

Customizing Hardware Inventory 223

Validating Inventory Data. 227

Viewing Inventory Data 228

Understanding Reporting. . . 228

Understanding Software Metering 234

Understanding Asset Intelligence 235

Importing Software License Data 243

Customizing the AI Catalog 245

Using System Center Online Services 246

Understanding Asset Intelligence Reporting 247

Understanding Desired Configuration 247

Monitoring the Baselines and Compliance. 252

Summary 253

Best Practices 253

6 Operations Manager Design and Planning 257

Explaining How OpsMgr Works 257

OpsMgr Architecture Components 262

Securing OpsMgr 278

Fault Tolerance and Disaster Recovery 283

Understanding OpsMgr Component Requirements 289

OpsMgr Design Considerations 295

Putting It All Together in a Design 302

Planning an Operations Manager Deployment 312

Summary 320

Best Practices 320

7 Operations Manager Implementation and Administration 323

Installing Operations Manager 2007 R2 324

Deploying OpsMgr Agents 343

Monitoring DMZ Servers with Certificates . 352

Configuring Operations Manager 2007 R2 . 358

Administering Operations Manager 2007 R2 368

Backing Up OpsMgr 2007 R2. 378

Summary 385

Best Practices 385

8 Using Operations Manager for Monitoring and Alerting 387

Using OpsMgr Consoles 388

Administering OpsMgr 392

Working with Management Packs 399

Exploring the Operations Manager Management Pack 408

Exploring the Windows Management Pack 415

Exploring the Active Directory Management Pack 423

Exploring the Exchange 2007 Management Pack 438

Exploring the SQL Server Management Pack 454

Exploring the Cross Platform Management Packs 461

Management Pack Templates. 468

Custom Management Packs 480

Distributed Application Monitoring 486

Exploring SNMP Device Monitoring 489

Summary 492

Best Practices 493

9 Using Operations Manager for Operations and Security Reporting 495

Reporting from OpsMgr 496

Generating and Scheduling Reports 498

OpsMgr 2007 R2 Maintenance Reports 513

Audit Collection Services Reporting 522

Service Level Tracking 529

Service Level Dashboards 534

Summary 541

Best Practices 541

10 Data Protection Manager 2010 Design, Planning, Implementation, and Administration 543

What Is System Center Data Protection Manager? 544

Data Protection Manager Background 548

Data Protection Manager Prerequisites . 552

Planning a Data Protection Manager Deployment 553

Deploying Data Protection Manager 559

Administrating Data Protection Manager 575

Summary 582

Best Practices 582

11 Using Data Protection Manager 2010 to Protect File Systems, Exchange, SQL, and SharePoint 583

Protecting File Servers 584

Protecting System State 586

Protecting Exchange Servers 588

Protecting SQL Servers 598

Protecting SharePoint Farms 605

Protecting Virtualized Environments 615

Integrating Data Protection Manager with Operations Manager 620

Summary 625

Best Practices 625

12 Virtual Machine Manager 2008 R2 Design, Planning, and Implementation 627

What Is Virtual Machine Manager? 627

Virtual Machine Manager Background 637

Virtual Machine Manager Prerequisites 640

Planning a Virtual Machine Manager Deployment 644

Deploying Virtual Machine Manager 649

Summary 661

Best Practices 662

13 Managing a Hyper-V Environment with Virtual Machine Manager 2008 R2 665

Using the VMM Management Interface 666

Understanding Virtual Machine Conversions 671

Managing VMM User Roles 684

Deploying Virtual Machines 692

Migrating Virtual Machines 699

Summary 705

Best Practices 705

14 Service Manager 2010 Design, Planning, and Implementation 709

Explaining How Service Manager Works 710

Service Manager Design Parameters 714

Putting It All Together in a Service Manager Design 719

Planning a Service Manager Deployment 726

Deploying Service Manager 735

Deploying Service Manager Connectors 746

Backing Up Service Manager 2010 753

Summary 756

Best Practices 757

15 Using Service Manager 2010 for Incident Tracking and Help Desk Support 759

Incidents and Problems 759

Configuring Incident Settings 761

Service Manager Notifications 770

Creating New Incidents 775

Working with Incidents 783

Configuring Problem Settings 793

Working with Problems 796

Incident and Problem Reports 799

Summary 806

Best Practices 806

16 Using Service Manager 2010 Change-Control Management 809

Change Requests and Activities 810

Configuring Change Settings 811

Change Management Templates and Workflows 814

Initiating Change Requests 817

Working with and Approving Change Requests 822

Implementing Change Requests 828

Managing Configuration Items 835

Change, Activity, and Configuration Management Reports 838

Summary 843

Best Practices 844

17 Using System Center Capacity Planner for Predeployment Planning 845

What Is System Center Capacity Planner? 846

System Center Capacity Planner Features 847

System Center Capacity Planner Background 847

System Center Capacity Planner Prerequisites 848

Installing System Center Capacity Planner 849

Creating a Capacity Model 850

Summary 864

Best Practices 864

18 Using Mobile Device Manager to Manage Mobile Devices 865

Why Mobile Management? 865

Background of Mobile Device Manager 868

Planning and Designing the Implementation of MDM 870

Prerequisites for Mobile Device Manager 2008 SP1 875

Installing System Center Mobile Device Manager 876

Self-Service Tasks with Mobile Device Manager 886

Device Management Tasks with Mobile Device Manager 889

Policy-Based Tasks with Mobile Device Manager 898

Mobility Access Controls Using Mobile Device Manager 903

Adding Exchange and Configuration Manager to an MDM Rollout 904

Summary 909

Best Practices 910

19 Using System Center Essentials for Midsized Organizations 911

What Is System Center Essentials? 911

Background of the System Center Essentials Product 913

System Center Essentials 2010 Prerequisites 917

Installing System Center Essentials 2010 on a Single Server 920

Installing System Center Essentials 2010 on Separate Servers 929

Getting Familiar with the SCE 2010 Management Console 930

Performing Computer and Device Discovery 937

Checking the Monitored Status of a Server and Application 941

Using Remote Assist and Remote Desktop 947

Using Essentials for Patching and Updating Systems 951

Creating Packages to Push Out New Software 957

Inventorying Systems Using System Center Essentials 960

Authoring an Agent to Monitor a Custom Website 961

Using the Virtualization Management Features of Essentials 965

Generating Reports Out of Essentials 972

Installing Agents on Target Systems 973

Troubleshooting Common Problems in SCE 978

Regular (Every 2—3 Days) Tasks an Administrator Should Perform 981

Weekly Tasks an Administrator Should Perform 982

Monthly Tasks an Administrator Should Perform 983

Summary 984

Best Practices 984

Index 987

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