Mike Meyers' A+ Guide to Managing and Troubleshooting PCs, Second Edition / Edition 2

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Essential Skills for a Successful IT Career

Mike Meyers, the leading authority on CompTIA A+ training and certification, has helped hundreds of thousands of people master CompTIA A+ PC technician skills-and now he can help you, too. Completely updated for the new CompTIA A+ standards, Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs, Second Edition will help you pass the CompTIA A+ certification exams and become an expert hardware technician. Inside, you'll find helpful on-the-job tips, end-of-chapter practice questions, and hundreds of photographs and illustrations.

Learn how to:

  • Work with CPUs, RAM, and motherboards
  • Install, partition, and format hard drives
  • Work with portable PCs, PDAs, and wireless technologies
  • Install, upgrade, and troubleshoot Windows 2000 Professional and Windows XP
  • Install sound and video cards
  • Manage printers and connect to networks
  • Implement security measures
  • Understand safety and environmental issues
  • Establish good communication skills and adhere to privacy policies

The CD-ROM features:

  • Eight full practice exams covering CompTIA A+ Essentials and Exams 220-602, 220-603, and 220-604
  • One hour of LearnKey video training featuring Mike Meyers teaching key CompTIA A+ topics
  • Electronic copy of the book
  • Complete exam objective map for all four exams
  • List of official CompTIA A+ acronyms
  • Useful tools and utilities for PC technicians

Each chapter includes:

  • Learning objectives
  • Photographs and illustrations
  • Real-world examples
  • Try This! and Cross Check exercises
  • Tech tips, notes, and warnings
  • End-of-chapter quizzes and lab projects
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Product Details

  • ISBN-13: 9780072263558
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 2/21/2007
  • Edition description: Book & CDROM
  • Edition number: 2
  • Pages: 1050
  • Product dimensions: 8.50 (w) x 10.80 (h) x 1.52 (d)

Meet the Author

Mike Meyers, A+, Network+, MCP, is one of the industry's leading authorities on A+ certification. He is the president and founder of Total Seminars, LLC, a major provider of PC and network repair seminars for thousands of organizations including IBM, Lucent Technologies, GE, the FBI, the FAA, and the United Nations. Mike is the bestselling author of the A+ Certification All-in-One Exam Guide, which has sold 500,000 copies in five editions.

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Table of Contents

Preface xix
Chapter 1 Introduction 1
The Importance of the A+ Certification 1
The Structure and Contents of the A+ Certification Exams 4
How to Pass the A+ Exams 9
Chapter 2 The Visible PC 14
How the PC Works 15
Essential Tools of the Trade and ESD Avoidance 17
Recognize the Major Components of a PC 21
Connectors 32
All Kinds of Connectors 36
Chapter 2 Review 41
Chapter 3 Microprocessors 46
CPU Core Components 47
Memory 54
Modern CPUs 60
Specialty Processors 84
Installing CPUs 91
Chapter 3 Review101
Chapter 4 RAM 108
DRAM 109
RAM Sticks 112
RAM Sticks, Part II 116
Improvements in DRAM Technology 120
Installing RAM 126
Troubleshooting RAM 133
Chapter 4 Review 136
Chapter 5 BIOS and CMOS 142
The Function of BIOS 143
CMOS Setup Utilities 149
BIOS and Device Drivers 159
Power-On Self Test (POST) 164
Chapter 5 Review 169
Chapter 6 Expansion Bus 176
Structure and Function of the Expansion Bus 177
System Resources 180
Modern Expansion Bus 194
Installing Expansion Cards 199
Troubleshooting Expansion Cards 210
PCI-X and PCI-Express 213
Chapter 6 Review 216
Chapter 7 Motherboards 222
How Motherboards Work 223
Types of Motherboards 224
Chipset Varieties 231
Upgrading and Installing Motherboards 236
Troubleshooting Motherboards 240
Chapter 7 Review 244
Chapter 8 Power Supplies 250
Powering the PC 253
Troubleshooting Power 266
Chapter 8 Review 270
Chapter 9 Floppy Drives 276
Floppy Drive Basics 277
Installing Floppy Drives 280
Floppy Drive Maintenance and Troubleshooting 285
Chapter 9 Review 292
Chapter 10 Hard Drive Technologies 297
How Hard Drives Work 298
Hard Drive Interfaces 303
BIOS Support: Configuring CMOS and Installing Drivers 310
Troubleshooting Hard Drive Installation 324
Chapter 10 Review 328
Chapter 11 Implementing Hard Drives 334
Partitioning Hard Drives 335
Formatting Hard Drives 359
Maintaining and Troubleshooting Hard Drives 371
Chapter 11 Review 385
Chapter 12 Understanding Windows 394
Functions of the Operating System 395
Common Windows Features and Characteristics 401
Features and Characteristics of Windows 9x/Me 425
Features and Characteristics of Windows NT/2000/XP 437
Chapter 12 Review 454
Chapter 13 Working with the Command Line Interface 463
Deciphering the Command Line Interface 465
Mastering Fundamental Commands 470
Working with Files 477
Chapter 13 Review 493
Chapter 14 Installing and Upgrading Windows 500
Windows Installation/Upgrade Overview 501
Installing and Upgrading Windows 9x/Me 508
Installing and Upgrading to Windows 2000 Professional 514
Installing and Upgrading to Windows XP Professional 518
Troubleshooting Installation Problems 525
Chapter 14 Review 529
Chapter 15 Maintaining, Optimizing, and Troubleshooting Windows 9x and Windows Me 536
Maintaining and Optimizing Windows 9x/Me 537
Device Installation 548
Troubleshooting Windows 9x/Me 570
Chapter 15 Review 585
Chapter 16 Maintaining, Optimizing, and Troubleshooting Windows NT, 2000, and XP 592
Tools for Maintaining and Optimizing Windows 593
Maintaining and Optimizing Windows 598
Troubleshooting Windows 625
Chapter 16 Review 634
Chapter 17 CD and DVD Media 642
CD Media 643
DVD Media 648
Installing CD and DVD Media Drives 651
Troubleshooting 659
Chapter 17 Review 664
Chapter 18 Video 670
CRT and LCD Displays 671
The Video Card 681
Installing and Configuring Video Software 689
Troubleshooting Video 698
Chapter 18 Review 703
Chapter 19 SCSI 708
SCSI Chains 709
SCSI Flavors 714
Troubleshooting SCSI 721
Costs and Benefits of SCSI 724
Chapter 19 Review 726
Chapter 20 Sound 732
How Sound Works in a PC 733
Getting the Right Sound Card 737
Installing a Sound Card in a Windows System 743
Troubleshooting Sound 747
Chapter 20 Review 750
Chapter 21 Portable PCs 754
Portable Computing Devices 755
Enhance and Upgrade the Portable PC 759
Managing and Maintaining Portables 767
Chapter 21 Review 775
Chapter 22 Printers 782
Printer Technologies 783
The Laser Printing Process 794
Installing a Printer in Windows 796
Troubleshooting Printers 799
Chapter 22 Review 807
Chapter 23 Networking 816
Networking Technologies 817
Network Operating Systems 828
Installing and Configuring a Wired Network 835
Installing and Configuring a Wireless Network 851
Troubleshooting Networks 864
Chapter 23 Review 871
Chapter 24 The Internet 879
Understanding the Internet 880
Connecting to the Internet 883
Internet Software Tools 894
Chapter 24 Review 910
Glossary 917
Index 946
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