1. Nothing New under the Sun?
2. Approaches to Mining the Web.
3. Online Retailing: Selling Things That Get Delivered in a Truck.
4. Digital Content: Selling Things That Get Delivered through the Ether.
5. Selling Eyes to Advertisers.
6. Marketplaces: Connecting Sellers and Buyers.
7. How Much Are Your Customers Worth?
8. Knowing When to Worry: Hazard Functions and Survival Analysis in Marketing.
9. Cohort Analysis: Using Cohorts to Track Customers.
10. Using Marketing Tests to Understand Customers.
11. Live (and Test) and Learn.