Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations / Edition 1

Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations / Edition 1

by Julie B. Olson-Buchanan, Wendy R. Boswell
     
 

ISBN-10: 1405177136

ISBN-13: 9781405177139

Pub. Date: 05/04/2009

Publisher: Wiley

Integrating findings from research and practice in order to make practical, evidence-based recommendations for preventing and addressing systemic workplace mistreatment, this book:

  • Focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced by carefully-designed policies and

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Overview

Integrating findings from research and practice in order to make practical, evidence-based recommendations for preventing and addressing systemic workplace mistreatment, this book:

  • Focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced by carefully-designed policies and procedures.
  • Creates a complete picture by bringing together relevant research from fragmented fields such as organizational psychology, labor relations and labor economics.
  • Enables you to identify best practices for resolving mistreatment occurrences, for creating a civil workforce, and preventing recursive mistreatment.

Product Details

ISBN-13:
9781405177139
Publisher:
Wiley
Publication date:
05/04/2009
Series:
TMEZ - Talent Management Essentials Series, #26
Pages:
224
Product dimensions:
5.70(w) x 8.60(h) x 1.00(d)

Table of Contents

Preface.

1: Introduction.

2: Identifying Mistreatment.

3: Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues.

4: Preventing Mistreatment through Workplace Practices.

5: Getting Started on Designing Effective Dispute Resolution Systems.

6: Dispute Resolution System Options.

7: Contemporary Best Practices: State-of-the-Art Dispute Resolution Systems.

.

8: Evaluating, Modifying and Learning from Dispute Resolution Systems.

9: Repairing or Addressing Disputants’ Relationship.

.

10: Mistreatment Prevention and Resolution – The Big Picture.

Further Reading & References.

Endnotes

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