Module 3: Managing Conflict and Workplace Relationships / Edition 2

Module 3: Managing Conflict and Workplace Relationships / Edition 2

by James S. O'Rourke
     
 

ISBN-10: 0324584199

ISBN-13: 2900324584195

Pub. Date: 04/28/2008

Publisher: Cengage Learning

Creative conflict, along with harmony and synchronicity in the workplace, are issues too many of us have avoided because we simply didn't understand them or didn't know what to say. MANAGING CONFLICT AND WORKPLACE RELATIONSHIPS, Second Edition, uses an approach that involves far more than dispute resolution or figuring out how limited resources can be distributed

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Overview

Creative conflict, along with harmony and synchronicity in the workplace, are issues too many of us have avoided because we simply didn't understand them or didn't know what to say. MANAGING CONFLICT AND WORKPLACE RELATIONSHIPS, Second Edition, uses an approach that involves far more than dispute resolution or figuring out how limited resources can be distributed equitably among people who think they all deserve more. This module shows you how to manage your own emotions, as well as those of others. MANAGING CONFLICT AND WORKPLACE RELATIONSHIPS, Second Edition, helps you understand conflict and clearly illustrates how to deal with it. Learn what social scientists and business executives now know about conflict, personality style, organizational structure, and human interaction. Examine the most successful strategies for keeping your edge and keeping your friends. Practical forms, instruments, and applications are also included.

Product Details

ISBN-13:
2900324584195
Publisher:
Cengage Learning
Publication date:
04/28/2008
Series:
Managerial Communication Series
Edition description:
New Edition
Pages:
120

Table of Contents

1. The Nature of Conflict. 2. Analyzing Conflicts. 3. Working through Conflict.

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