Module 5: Interpersonal Communication Listening and Responding / Edition 2

Module 5: Interpersonal Communication Listening and Responding / Edition 2

by James S. O'Rourke, Sandra D. Collins
     
 

ISBN-10: 0324584164

ISBN-13: 9780324584165

Pub. Date: 06/06/2008

Publisher: Cengage Learning

INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening — including culture, perceptions, and personal agendas — are discussed, and strategies for overcoming them are offered. Examples

Overview

INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening — including culture, perceptions, and personal agendas — are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.

Product Details

ISBN-13:
9780324584165
Publisher:
Cengage Learning
Publication date:
06/06/2008
Series:
Managerial Communication Series
Edition description:
New Edition
Pages:
90
Product dimensions:
8.56(w) x 10.80(h) x 0.20(d)

Table of Contents

1. Listening. 2. Listening Barriers. 3. Interpersonal Interactions with Specific Goals.

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