Virginia A. Walter holds a BA in world literature, an MLIS from the University of California, Berkeley, and a PhD in public administration from the University of Southern California. Before joining the faculty in what is now the Information Studies Department at UCLA in 1990, she had worked for more than twenty years in public libraries, most recently as children’s services coordinator at Los Angeles Public Library. She retired in June 2008 with the rank of professor emerita. She is the author of two books for young people, nine monographs, and more than thirty-five articles in scholarly and professional journals.
Bruce Smith is the Delivery Services Coordinator for the South Central Library System (SCLS). Bruce has been employed by SCLS Delivery Services for 14 years, serving as the Operations Manager and Coordinator since 1996. SCLS is a regional public library system serving 52 member libraries in 7 counties with headquarters in Madison, WI. SCLS Delivery handles approximately 6 million shipped items sent by its member libraries. SCLS also serves as the primary statewide library delivery service for the Wisconsin Libraries' Delivery Network. SCLS provides transport for more than 750,000 ILL items sent by the more than 700 libraries connected to the statewide network. SCLS operates it own delivery service at a centralized sorting facility using a fleet of 24 vehicles that make more than 50,000 annual stops and travel more than 750,000 yearly miles. Bruce has six previous years of experience in the transportation business in the areas of building supply, grocery and expedited package delivery.