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More About This Textbook
Overview
This book is about how to develop and evaluate multimodal systems which are usable by, or fit, people.
The main objective is to answer the practical question of what system developers need to know and be able to do in order to develop usable new multimodal applications. The need to know is addressed in the first part of the book, in which the role of development and evaluation for multimodal usability in the software engineering life-cycle is described, and 9 key multimodal usability parameters are presented as well as theory of modalities and multimodality. The need to be able to do is addressed in the second part of the book. The distinction between interleaved and iteratively performed (i) development for multimodal usability and (ii) evaluation for usability is discussed.
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Table of Contents
1. Structure, Usability, Readership
1.1 Goals
1.2 How to work on Usability
1.3 Structure and Scope of this book
1.4 What is Usability
1.5 Usability Matters - But how much?
1.6 Reader's Guide
1.7 Key points
2. Intermezzo 1 Three Multimodal Cases
2.1 Contents and Origins
2.2 What's Next?
3. Creating a Model of Use
3.1 AMITUDE - A model of system use
3.2 Application Type
3.3 Users and people
3.4 Tasks and other activities, Domain
3.5 Use Environment
3.6 Interaction
3.7 Key points
4. Modalities and Devices
4.1 What is a Multimodal system?
4.2 Which modalities exist?
4.3 Practical use of modalities
4.4 Multimodal representation
4.5 Input/Output devices
5. Intermezzo 2 Status on Cases and Next Steps
5.1 Case AMITUDE Models of Use
5.2 Case Usability Goals, Requirements and Evaluation Criteria
5.3 Towards a Broader Perspective on Usability Work
6. Common Approaches, Methods, Planning
6.1 Common Usability Approaches
6.2 Methods for Usability
6.3 Writing a usability workplan
6.4 Writinga usability method plan
6.5 Key points
7. Intermezzo 3 Case Usability Workplan, Design
7.1 Case Usability Workplans
7.2 Case Design
8. Question-Answering
8.1 About Interviews
8.2 About questionnaires
8.3 User Survey
8.4 Customer Interviews and Questionnaires
8.5 Expert interviews and questionnaires
8.6 Screening interviews and questionnaires
8.7 Pre-test interviews and questionnaires
8.8 Post-test interviews and questionnaires
9. Meetings with Discussion
9.1 Focus group meetings
9.2 Stakeholder meetings
9.3 Workshops and other meetings with user representatives
10. Observation of Users
10.1 Macro-Behavioural field methods
10.2 Micro-Behavioural field observation
10.3 Category sorting
10.4 Observation of users in real time
10.5 Human data collection in the lab
11. Imagination
11.1 Use cases and scenarios
11.2 Personas
11.3 Cognitive walkthrough
11.4 Guideline-based usability development and evaluation
11.5 Usability standards
12. Interaction with the System
12.1 Mock-up
12.2 Wizard of Oz