Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers

Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers

by Robert Scoble
     
 

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Bill Gates on Robert Scoble:

"You are letting people have a sense of the people here. You're building a connection. People feel more a part of this. Maybe they'll tell us how we can better improve our products."

"Scoble and Israel really understand the issues of corporate blogging well. They discuss why it's important for businesses of all sizes to engage

Overview

Bill Gates on Robert Scoble:

"You are letting people have a sense of the people here. You're building a connection. People feel more a part of this. Maybe they'll tell us how we can better improve our products."

"Scoble and Israel really understand the issues of corporate blogging well. They discuss why it's important for businesses of all sizes to engage in this new form of communication with their customers and of course, the danger of not participating."
—Michael Gartenberg, Vice President & Research Director, Jupiter Research

"Naked Conversations...covers the bases with real-world examples and insights for anyone who might have a stake in communicating, or conversing, in an era in which subjects can be exposed and laid bare at Internet scale, and participation and honesty rather than obfuscation and subterfuge hopefully prevail."
—Dan Farber, Editor in Chief, ZDNET

Whatever happened to honesty in business?

That's what your clients and customers are asking, even if your company's integrity is above reproach. Because, for decades, corporations have talked at their customers and called it communication. Now comes the blog—and an opportunity for your company to talk with customers and let then talk back. Using more than fifty interviews with people at all levels in all types of businesses, these experts demonstrate in a fresh and thought-provoking way how blog can repair corporate image and rebuild lost trust. And they show you how to do it right.

Can your organization afford not to blog? Read this book and then decide.

"Biz Blogging...WORKS. It is of...MONUMENTAL IMPORTANCE"
—From the Foreword by Tom Peters, author of In Search of Excellence

Editorial Reviews

bn.com
The Barnes & Noble Review
People don’t want to hear from your PR people: They want to hear from living, breathing you. Blogs let you humanize your company and discover exactly what your customers are thinking right now. Microsoft’s Robert Scoble, arguably the world’s best-known corporate blogger, says it’s time you joined the conversation.

Scoble’s passionate about the power of corporate blogs. He thinks Microsoft’s 1,500-plus bloggers have fundamentally changed the market’s perception of his company, and he’s probably right. He has plenty of potential benefits to discuss: obvious, and less obvious, such as blogging’s benefits for staff recruitment. And he has plenty of case studies, from big companies like IBM and McDonald’s, midsize companies like Stonyfield Farms, and even neighborhood restaurants trying to fend off the mega-chains.

But he’s candid about the challenges, too: negative comments, confidentiality issues, resource commitments, trouble demonstrating ROI, and so forth. (And, whatever else you do, make sure to read his guidance on avoiding trouble with the corporate mucky-mucks. More than a few folks have gotten fired for ignoring these rules.)

You don’t need to be familiar with blogs or blogging to read this book: Scoble and coauthor Shel Israel patiently explain all the basics, tell you how to get started, and point you to the resources and tools you’ll need. Then, if you buy in, they offer dozens of dos, don’ts, and pointers. (Stay away from phony "character" blogs. Demonstrate passion and authority. Post fast and often. Tell a story. Include comments.)

Don’t let your marketing firm tell you how to blog. Learn how here. Bill Camarda, from the March 2006 Read Only

Product Details

ISBN-13:
9780471790235
Publisher:
Wiley
Publication date:
04/12/2006
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
251
File size:
399 KB

Meet the Author

Robert Scoble is Microsoft's best known blogger, with over 3.5 million visitors to his main blogsite annually. By day, as a "technical evangelist" (a marketing position) he helps run Microsoft's Channel 9 website and can be seen with his camcorder taping interviews and getting people inside looks at Microsoft's people and technology. He started blogging in 2000 and within a few weeks, he was invited to Steve Wozniak's Super Bowl party.

Shel Israel has been consulting for over 20 years. He has played a key strategic role in introducing some of technology’s most enduring products including: SoundBlaster, PowerPoint, Filemaker, MapInfo and Sun Microsystems workstations and more. He is editor-in-chief of Conferenza Premium Reports.

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