Negotiating Moves

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This innovative study of Japanese business discourse adopts Bakhtin's notion of speech genres in order to analyze a corpus of over 540 telephone conversations. Yotsukura demonstrates how Japanese business professionals present, negotiate and clarify their identities and intentions with respect to a variety of transactions such as toiawase inquiries, merchandise orders, shipping confirmations, and reports of delivery problems. In the process, she highlights the critical deictic function of linguistic devices such as the no desu (extended predicate) construction in producing formulations, and politeness expressions that index the dynamic uti/soto ('inside'/'outside') continuum. She also illustrates some of the ways in which these "negotiating moves" are consonant with a number of Japanese "folk" metalinguistic concepts in order to underscore the importance of shared assumptions and expectations developed through performing these genres of "talk at work".

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Product Details

  • ISBN-13: 9780080441658
  • Publisher: Emerald Group Publishing Limited
  • Publication date: 5/9/2003
  • Pages: 392

Table of Contents

Transcription Conventions and Abbreviations
List of Figures
1 Introduction
2 Data and Methodology
3 The Structure of Japanese Business Transactional Telephone Conversations
4 Types of Japanese Business Transactional Telephone Calls
5 Problem Presentation and Resolution in Japanese Business Transactional Calls
6 Cultural and Sociolinguistic Considerations
7 Conclusions
App. 1 Participating subjects at the Kanto and Kansai sites
App. 2 Transcript of TB #1A-44: Reporting an incomplete shipment
App. 3 Transcript of KI #9-1: Requesting information
App. 4 Transcript of TB #1B-22: Inquiring about book availability
App. 5 Transcript of TB #1B-13: Ordering merchandise
App. 6 Transcript of KI #1A-11: Confirming a delivery
App. 7 Transcript of KI #3B-11: Reporting a missed delivery
App. 8 Transcript of KI #16-6: Reporting an incomplete delivery
Author Index
Subject Index
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