Negotiating Moves / Edition 1

Negotiating Moves / Edition 1

by Lindsay Amthor Yotsukura
     
 

ISBN-10: 0080441653

ISBN-13: 9780080441658

Pub. Date: 05/09/2003

Publisher: Emerald Group Publishing Limited

This innovative study of Japanese business discourse adopts Bakhtin's notion of speech genres in order to analyze a corpus of over 540 telephone conversations. Yotsukura demonstrates how Japanese business professionals present, negotiate and clarify their identities and intentions with respect to a variety of transactions such as toiawase inquiries, merchandise

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Overview

This innovative study of Japanese business discourse adopts Bakhtin's notion of speech genres in order to analyze a corpus of over 540 telephone conversations. Yotsukura demonstrates how Japanese business professionals present, negotiate and clarify their identities and intentions with respect to a variety of transactions such as toiawase inquiries, merchandise orders, shipping confirmations, and reports of delivery problems. In the process, she highlights the critical deictic function of linguistic devices such as the no desu (extended predicate) construction in producing formulations, and politeness expressions that index the dynamic uti/soto ('inside'/'outside') continuum. She also illustrates some of the ways in which these "negotiating moves" are consonant with a number of Japanese "folk" metalinguistic concepts in order to underscore the importance of shared assumptions and expectations developed through performing these genres of "talk at work".

Product Details

ISBN-13:
9780080441658
Publisher:
Emerald Group Publishing Limited
Publication date:
05/09/2003
Pages:
392
Product dimensions:
8.98(w) x 5.91(h) x (d)

Table of Contents

Acknowledgments
Transcription Conventions and Abbreviations
List of Figures
1Introduction
2Data and Methodology
3The Structure of Japanese Business Transactional Telephone Conversations
4Types of Japanese Business Transactional Telephone Calls
5Problem Presentation and Resolution in Japanese Business Transactional Calls
6Cultural and Sociolinguistic Considerations
7Conclusions
App. 1Participating subjects at the Kanto and Kansai sites
App. 2Transcript of TB #1A-44: Reporting an incomplete shipment
App. 3Transcript of KI #9-1: Requesting information
App. 4Transcript of TB #1B-22: Inquiring about book availability
App. 5Transcript of TB #1B-13: Ordering merchandise
App. 6Transcript of KI #1A-11: Confirming a delivery
App. 7Transcript of KI #3B-11: Reporting a missed delivery
App. 8Transcript of KI #16-6: Reporting an incomplete delivery
References
Author Index
Subject Index

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