Network Maintenance and Troubleshooting Guide: Field Tested Solutions for Everyday Problems / Edition 2

Network Maintenance and Troubleshooting Guide: Field Tested Solutions for Everyday Problems / Edition 2

by Neal Allen
     
 

ISBN-10: 0321647416

ISBN-13: 9780321647412

Pub. Date: 11/06/2009

Publisher: Addison-Wesley

Network Maintenance and Troubleshooting Guide

Field-Tested Solutions for Everyday Problems, Second Edition

Neal Allen

The 100% practical, real-world guide to anticipating, finding, and solving network problems—fast!

Real-life networks don’t always behave “by the book.” Troubleshooting them requires practical intuition that normally

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Overview

Network Maintenance and Troubleshooting Guide

Field-Tested Solutions for Everyday Problems, Second Edition

Neal Allen

The 100% practical, real-world guide to anticipating, finding, and solving network problems—fast!

Real-life networks don’t always behave “by the book.” Troubleshooting them requires practical intuition that normally comes only with experience. In this book, Fluke Networks’ Neal Allen brings together all that hard-won, hands-on insight: everything you need to discover what’s really happening in your network, so you can anticipate and fix problems before users even notice them.

Writing for network technicians and administrators at all levels, Allen presents an approach to troubleshooting that has been proven in networks of all kinds, no matter how complex. He introduces indispensable triage and troubleshooting techniques for everything from copper and fiber cabling to IPv6, and presents unparalleled guidance on identifying and resolving problems at the MAC Layer. He illustrates his advice with diagrams, tables, and screen captures from Fluke Networks’ market-leading instruments. Throughout this book, Allen also offers practical summaries of each of today’s core networking technologies, making it an ideal complement to any network certification study guide.

Coverage includes

  • Using the OSI model to more efficiently troubleshoot networks layer by layer
  • Copper and fiber-optic cabling: theory, operation, and troubleshooting
  • Media Access Control (MAC) Layer: Ethernet theory and operation
  • Identifying and resolving problems related to IPv4 and IPv6 protocols
  • Preventing problems before they occur
  • Discovering device behavior
  • Troubleshooting switches
  • Using a protocol analyzer more successfully
  • Creating network documentation that helps you more efficiently prevent and resolve problems

Road tested by thousands of Fluke Networks customers, this book’s first edition became the best-kept secret resource for sysadmins, netadmins, and support technicians fortunate enough to discover it. Now, Allen has thoroughly updated his classic for today’s networks. If you’re responsible for maintaining one of those networks, you’ll find this new Second Edition even more indispensable.

Neal Allen is a senior staff engineer in the Fluke Networks’ Technical Assistance Center (TAC) focusing on escalated problems. He has been involved in designing, installing, and troubleshooting networks for nearly 20 years. Allen has served on Interop’s trade show Network Operations Center (NOC) team since 1993, troubleshooting show-floor problems at the Las Vegas and Atlanta Interop trade shows, and helped support and troubleshoot the network for the 1996 Atlanta Olympic Games. His responsibilities currently include product feature specification and beta testing, remote and onsite problem solving, and providing training and sales support worldwide.

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Cover design by Louisa Adair

Cover photography from Image Source / Getty Images

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Product Details

ISBN-13:
9780321647412
Publisher:
Addison-Wesley
Publication date:
11/06/2009
Series:
Networking Technology
Pages:
576
Sales rank:
1,197,981
Product dimensions:
7.40(w) x 8.90(h) x 1.30(d)

Table of Contents

Ch. 1 Using the OSI model

Ch. 2 Copper media

Ch. 3 Fiber-optic media

Ch. 4 Media access control layer

Ch. 5 Data link layer

Ch. 6 Network layer

Ch. 7 Transport layer

Ch. 8 Preventing problems

Ch. 9 Troubleshooting

Ch. 10 Troubleshooting media

Ch. 11 Network troubleshooting

App. A Copper test failure cause tables

App. B Waveform decoding exercise

App. C Auto-negotiation

App. D Discovering device behavior

App. E Techniques for troubleshooting switches

App. F Simple network management protocol

App. G Troubleshooting with a protocol analyzer

App. H Network diagnostic products used in this book

App. I Answers to chapter review questions

Index

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