The New Public Service: Serving, not Steering / Edition 3

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Overview

This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest.

The New Public Service is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; and (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it.

This third edition of The New Public Service includes a new chapter ("The New Public Service and Citizen Engagement: Action Recommendations") that provides and describes case examples of a wide range of approaches to citizen engagement in the United States and internationally. In addition, 28 new text boxes offer current examples of how of key ideas of the New Public Service have been put to use in the real world.

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Product Details

  • ISBN-13: 9780765626264
  • Publisher: Sharpe, M. E. Inc.
  • Publication date: 3/11/2011
  • Edition number: 3
  • Pages: 256
  • Sales rank: 312,002
  • Product dimensions: 5.90 (w) x 8.90 (h) x 0.60 (d)

Table of Contents

Preface to the Third Edition ix

Acknowledgments xiii

Chapter 1 Public Administration and the New Public Management 3

The Old Public Administration 5

The New Public Management 12

Engaging the Debate 22

Chapter 2 The Roots of the New Public Service 25

Democratic Citizenship 27

Models of Community and Civil Society 32

Organizational Humanism and the New Public Administration 36

Postmodern Public Administration 40

The New Public Service 43

Chapter 3 Serve Citizens, Not Customers 45

Civic Virtue and Democratic Citizenship 46

Public Service as an Extension of Citizenship 54

The Old Public Administration and Client Service 58

The New Public Management and Customer Satisfaction 58

The New Public Service and Quality Service for Citizens 61

Conclusion 64

Chapter 4 Seek the Public Interest 65

What Is the Public Interest? 67

The Old Public Administration and the Public Interest 74

The New Public Management and the Public Interest 76

The New Public Service and the Public Interest 78

Conclusion 82

Chapter 5 Value Citizenship over Entrepreneurship 83

A Governance Perspective 84

The Old Public Administration and the Administrator's Role 89

The New Public Management and the Administrator's Role 91

The New Public Service and the Administrator's Role 94

Conclusion 102

Chapter 6 Think Strategically, Act Democratically 103

Implementation in Historical Perspective 104

The Old Public Administration and Implementation 111

The New Public Management and Implementation 112

The New Public Service and Implementation 114

Conclusion 117

Chapter 7 Recognize That Accountability Isn't Simple 119

The Classic Debate 120

Administrative Responsibility: To Whom for What? 125

The Old Public Administration and Accountability 129

The New Public Management and Accountability 131

The New Public Service and Accountability 131

Conclusion 138

Chapter 8 Serve Rather than Steer 139

Changing Perspectives on Leadership 139

The Old Public Administration and Executive Management 141

The New Public Management and Entrepreneurship 143

The New Public Service and Leadership 145

Conclusion 154

Chapter 9 Value People, Not Just Productivity 156

Human Behavior in Organizations: Key Concepts 157

Groups, Culture, and Democratic Administration 160

The Old Public Administration: Using Control to Achieve Efficiency 163

The New Public Management: Using Incentives to Achieve Productivity 164

The New Public Service: Respecting Public Service Ideals 164

Conclusion 169

Chapter 10 The New Public Service and Citizen Engagement: Action Recommendations 171

Why Engage Citizens? 171

What Is Citizen Engagement? 173

Alternative Approaches 174

Choosing When and How to Use Citizen Engagement Tools 181

Conclusion 183

Chapter 11 The New Public Service: Cases and Examples 186

Listening to the City: The Rebuilding of New York 187

Iowa's Citizen-Initiated Performance Assessment 190

National Park Service Civic Engagement Initiative 193

Civic Engagement around the World 195

The Future of the New Public Service 201

Chapter 12 Conclusion 203

References 211

Index 229

About the Authors 242

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