No Boundaries: How to Use Time and Labor Management Technology to Win the Race for Profits and Productivity


Praise for No Boundaries

"There's no doubt employees are an expensive resource, yet many organizations still manage that resource with simple time clocks or worse, paper timesheets. This pragmatic guide examines not just how to control labor costs but how to tap the value hidden in workforce data to better manage your organization. If you're paying employees, you should read this book."
Ian Campbell, Chief Executive Officer, Nucleus Research, Inc.

"This book provides a ...

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Praise for No Boundaries

"There's no doubt employees are an expensive resource, yet many organizations still manage that resource with simple time clocks or worse, paper timesheets. This pragmatic guide examines not just how to control labor costs but how to tap the value hidden in workforce data to better manage your organization. If you're paying employees, you should read this book."
Ian Campbell, Chief Executive Officer, Nucleus Research, Inc.

"This book provides a comprehensive road map to assist management in the navigation of effective labor management with the integration of labor practices, operation needs, technology, human behavior, and business requirements. In today's economic environment, this book is a must-read for management to maximize their most valuable asset—their human capital."
Katherine W. Gilchrist, SVP and Division CFO, Kindred Healthcare, Inc.

"This is a must-read for anyone challenged to improve operational performance and reduce costs. It's a compelling combination of domain expertise and prescriptive guidance, with deep insight into the financial and cultural impacts of workforce management technology. The author's writing style is eminently readable, making this a surprisingly effortless read."
John Dyck, Chairman of the Board, MESA International; Global Director, Software Business Development, Rockwell Automation

"No one knows more about workforce management technologies than Lisa Disselkamp, and no one does a better job of explaining the benefits and return on investment—in both time and money—where workforce management technologies are expertly selected and implemented. This book is a must-read for any organization contemplating an investment in these tools."
Allan Schweyer, CEO, Human Capital Institute

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Editorial Reviews

From the Publisher
"Written for business managers and executives who need to labor costs, increase productivity and enforce accountability within their organizations, this guide to workforce management technology uses case studies to "demystify" the technologies used to implement these human captial systems." (Book News, August 2009)
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Product Details

  • ISBN-13: 9780470497067
  • Publisher: Wiley
  • Publication date: 6/22/2009
  • Edition number: 1
  • Pages: 314
  • Product dimensions: 6.00 (w) x 9.10 (h) x 1.30 (d)

Meet the Author

Lisa Disselkamp is a leader and visionary in the workforce technology industry helping employers increase productivity and profits through their strategic use of workforce management technology. She is a business leader, author, consultant, and popular speaker. As President of Athena Enterprises, she leads a team of talented consultants who share her passion and engage her powerful "Mission Based Configuration" and "Manage with Intent" methodologies. She has led multi-million dollar projects impacting up to 70,000 employees in companies with billion dollar payrolls.
In 2005, Mrs. Disselkamp was invited by Newt Gingrich to present to the Center for Health Transformation in Washington DC. She has authored the only two books on time and labor systems. In 2008 she was recognized as the "Woman of the Year - Technology Star" by the Smart Woman's Club.

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Table of Contents





CHAPTER 1: How I Got Started in Time and Labor Management Technology.

An Uncharted Career Path Takes Off.

A New Time and Attendance Opportunity Presents Itself.

CHAPTER 2: Using Labor Data Technology to Better Run Organizations.

What Is the Perfect Setup for Managing Your Business?

The Evolution of Business Technology.

The Need for WMT Exists in Every Market Sector.

CHAPTER 3: Labor Data—A Device Used to Achieve Financial Goals and Maximize Profits.

The Power of WMT Will Change Expectations.

Use WMT to Manage Budgets Today.

Eliminating Blank-Check Budgeting.

WMT Controls Costs and Manages the Complex.

Automated Workflow Offers Direct and Indirect Financial Benefits.

Is a New Time and Labor Management System Right for Us?

CHAPTER 4: Using Workforce Management Technology to Enhance Operations, Quality, and Compliance.

Operations: The Greatest Impact.

Delivering the Right Tools and Data.

The Forgotten Areas: Attendance and Leave Management.

Compliance Is a Growing Concern.

CHAPTER 5: How Automated Systems Make Life Easier.

Configurable Software Supports Complex Rules.

Historical Edit Features Maintain Accuracy in Any Time Frame.

Group Edits Make Life Easy.

Reason and Comment Tracking.

Error Reporting Is the Sonar of WMT.

Calendars Reveal Chronic Tardiness and Absences Easily.

Make Tracking Operational Issues Routine.

Manage Holiday Complexity.

Automate Administering Long-Range Programs.

Calculate Paid Days Off.

CHAPTER 6: The Human Side of Technical Implementations.

You Must Understand Your People.

Treat Employees Well.

Know How to Change Behavior.

CHAPTER 7: The Many Benefits of Workforce Scheduling Technology.

The Science of Workforce Scheduling.

How a Scheduling System Accomplishes Its Goals.

Budget and Schedule in a Dynamic Environment.


CHAPTER 8: Adding Value to Data through Collection, Storage, and Distribution Techniques.

Data Is for Everyone, Everything, and Everywhere.

You Cannot Manage What You Cannot See.

Evaluate the System's Components.

Scalability—Can the System Adjust?

CHAPTER 9: System Mission and Communications.

What Is the System Here to Do?

Ensuring Actionable Feedback.

Sell the Benefits of the New System.


CHAPTER 10: The Need for a Business Case.

The Value of Creating a Business Case.

Laying the Groundwork.

Why This Process Makes Sense.

Business Case Development Is a Team Effort.

A Good Business Case Is Both a Map and a Contract.

Be Thorough—Don’t Be Set Aside.

CHAPTER 11: What to Look for and Consider.

Focus on Benefits and Consider the Alternatives.

Look Out for Hidden Practices.

Where Should the Different Types of Data Reside?

The System Should Be a Platform.

Access and Security Issues.

Software as a Service (SaaS)—Hosted Solutions Have a Lot to Offer.

CHAPTER 12: Creating a Mission-Based Workforce Management Technology System.

The Business Case Defines the Mission.

Cost Should Be Related to Value.

Final Thoughts.

APPENDIX A: A New Path for Payroll Professionals.

The Evolution of Payroll and HR.

Where Is Payroll Today?

Why Payroll and Human Resources Have Evolved so Differently.

Payroll Should Be Positioned as a Strategic Player.

APPENDIX B: Especially for Owners and C-Level Executives.

About the Author.


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  • Posted September 22, 2009

    Reference Book

    This is a tremendous reference book that is organized to make finding your information easy and efficient.

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  • Posted August 27, 2009

    Important Contribution to Workforce Management

    I believe this book is a significant contribution to the workforce management market, and even seasoned players within this market should get benefit from reading this book. Of particular benefit will be any organisations either looking to procure, roll-out or maximise the benefit from a workforce management/Time and Attendance solution. Narrow perceptions of its value and reach will be widened and the true value of these systems made clear. I also feel that Independent Software Vendors developing these systems should not assume they posses all of the valuable insights this book provides.

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  • Posted August 26, 2009

    Everything you could want to know about Time & Labor Management systems

    As someone who is familiar with the old "time and attendance" systems, I was surprised to learn all the capabilities of the new "Time and Labor Management" systems. This book goes into great detail about their many capabilities, and most importantly, about how they can be used to increase productivity. The author also covers the essentials of system evaluation and implementation. If you have an employee population to manage, read this book and keep it on your bookshelf!

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