No Evil Lasts More Than 96 Hours [NOOK Book]

( 1 )

Overview

Movistar Argentina’s No Evil Lasts More Than 96 Hours team targeted reducing defects in the posting of customer payments.

Six Sigma and quality tools such as brainstorming, gemba interviews, affinity diagrams, 5 whys, 5 hows, and multivoting helped lower the defect rate from 12.4 percent to 5.8 percent.

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No Evil Lasts More Than 96 Hours

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More About This Book

Overview

Movistar Argentina’s No Evil Lasts More Than 96 Hours team targeted reducing defects in the posting of customer payments.

Six Sigma and quality tools such as brainstorming, gemba interviews, affinity diagrams, 5 whys, 5 hows, and multivoting helped lower the defect rate from 12.4 percent to 5.8 percent.

The interval needed to post payments was shortened from seven minutes to three seconds, average allocation time was decreased from five days to two days, and rework was reduced by 68 percent.

The expected annual benefit is $184,000.
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Product Details

  • BN ID: 2940013119376
  • Publisher: ASQ Quality Press
  • Publication date: 3/1/2011
  • Series: ASQ Case Study , #7
  • Sold by: Barnes & Noble
  • Format: eBook
  • Sales rank: 1,194,413
  • File size: 207 KB

Meet the Author

Ted Schaar is a freelance writer who has written on quality topics ranging from statistical process control to 5S. A graduate of the University of Wisconsin-Madison, he resides in Brookfield, WI.
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Sort by: Showing 1 Customer Review

  • Anonymous

    Posted March 4, 2013

    Stichpaws den

    A hidden den with a veiw of starclan. A "camera" monitors all evil headquarters. A nest filled with moss and herbs snuck from The Evil Withins med den.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.
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