No Excuses: How You Can Turn Any Workplace into a Great One

Overview

A great workplace is the holy grail for managers—itleads to a stronger, more successful company that weathers stormswith ease, and rises above others in times of promise. Thoughmanagers may desire a great workplace, they often think it's out oftheir reach. They are wrong. No Excuses offers a practicalguide for transforming any workplace into a greatworkplace—one where you trust the people you work for, havepride in what you do, and enjoy the people you work with.

Jennifer Robin ...

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Overview

A great workplace is the holy grail for managers—itleads to a stronger, more successful company that weathers stormswith ease, and rises above others in times of promise. Thoughmanagers may desire a great workplace, they often think it's out oftheir reach. They are wrong. No Excuses offers a practicalguide for transforming any workplace into a greatworkplace—one where you trust the people you work for, havepride in what you do, and enjoy the people you work with.

Jennifer Robin and Michael Burchell have asked leaders all overthe world, "What are your challenges in creating a greatworkplace?" In No Excuses, they reveal the most commonarguments offered and poke holes in every single one. To those whoclaim, "That would never work in my industry," Robin and Burchellshow how professional service firms have found ways to promotework/life balance, just as manufacturing companies have helpedworkers take great pride in their work. To those who claim, "Mycompany is just too small," No Excuses shows how a dearth offunds can be a catalyst to promote efficient and creative workhabits, as well as a true spirit of camaraderie. And those whoclaim, "Top leadership will never get on board with this," willlearn how to make a great workplace oasis among the peoplethey manage, which may well start a company-wide trend.

Filled with real-life case studies and inspiring stories from awide range of major organizations, including Coca-Cola, WholeFoods, Zappos, and Accenture, No Excuses describes howleaders of great workplaces have surmounted very real difficultieswith aplomb. Whether an obstacle involves the organization'sleadership, employees, environment, or any other factor, a greatworkplace is always possible if managers interrupt their ownnegative thought patterns and lead people properly.

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Product Details

  • ISBN-13: 9781118352427
  • Publisher: Wiley
  • Publication date: 9/16/2013
  • Edition number: 1
  • Pages: 240
  • Sales rank: 982,706
  • Product dimensions: 6.20 (w) x 9.10 (h) x 0.90 (d)

Meet the Author

Jennifer Robin, Ph.D., is a research fellow at GreatPlace to Work Institute. A former consultant with the Institute,she led the Advisory Practice, helping senior leaders integratetheir organization's culture with its strategy and aligning effortsto be a great workplace. Currently, Jennifer teaches inundergraduate, MBA, and professional programs in the Foster Collegeof Business at Bradley University. She lives in Peoria,Illinois.

Michael Burchell, Ed.D., is vice president, InternationalOperations at Great Place to Work Institute, Inc. A member of thecorporate management team, Michael oversees affiliate operations,global expansion efforts, and the business development ofmultinational clients across the Great Place to Work network.Previously, Michael led consulting services for the Institute inthe United States. He also co-owns and is a director for GreatPlace to Work® Institute in the United Arab Emirates, inDubai. He is based in Washington, D.C.

Great Place to Work Institute is a global research,consulting, and training firm with thirty-eight affiliatesoperating in nearly fifty countries. Great Place to Work producesthe FORTUNE 100 Best Companies to Work For Annual List and the BestSmall & Medium Companies to Work For in America lists, inaddition to several dozen best companies lists internationally.

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Table of Contents

Foreword by Amy Lyman ix

Introduction: Creating a Great Workplace 1

1 The Anatomy of an Excuse 9

2 I Think [Like a Great Workplace Leader], Therefore I Am [aGreat Workplace Leader] 25

3 We Are What We Repeatedly Do 45

4 I Didn’t Have Enough Time to Do It Right 65

5 That’s Just Not My Job 85

6 My Industry Is Different 105

7 It’s Just Not the Right Time 127

8 I’d Be a Great People Manager if It Weren’t forAll the People 149

9 My Boss Ate My Homework 169

10 The “One Rule” for Excuses 187

Notes 195

Acknowledgments 201

About the Authors 205

Index 207

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