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From the Publisher
"As a former CEO of Southwest Airlines, I learned that a key leadership principle for success in a challenging market was to make accountability a competitive advantage. In this exciting read, No More Excuses, Sam will show you step-by-step just how to do that. The five accountabilities that Sam shares
will be key in making your organization successful." —Howard Putnam , Former CEO, Southwest Airlines, and author of The Winds of Turbulence
"At ING DIRECT, we believe that understanding and driving a culture of accountability is a major competitive advantage for our business. Practicing the fundamentals of accountability as set out in this book can help you differentiate your business, drive engagement and retention among your employees, improve interactions with your customers, and drive business results. Sam Silverstein's unique approach to this strategically vital issue is required reading." —Peter Aceto , President & CEO, ING DIRECT, Canada
"When I look at the Five Accountabilities, I think these are probably the key drivers that allow people to make and fulfill commitments." —George Tamke, Chairman of The Hertz Corporation; Culligan Ltd.; and ServiceMaster
"In the age of finger-pointing and corporate bailouts, accountability seems to be a long forgotten myth. As someone who sees, first-hand, the impact of personal accountability on our nation's healthcare costs, I view No More Excuses as an important guide for individuals and corporations that want to harness the power of accountability to achieve their goals." —Stan Nowak, CEO & cofounder, Silverlink Communications, Inc.