The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
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Non-Linguistic Analysis of Call Center Conversations
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
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In Stock
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Non-Linguistic Analysis of Call Center Conversations
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Non-Linguistic Analysis of Call Center Conversations
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Product Details
| ISBN-13: | 9783319008974 |
|---|---|
| Publisher: | Springer-Verlag New York, LLC |
| Publication date: | 08/02/2014 |
| Series: | SpringerBriefs in Electrical and Computer Engineering |
| Sold by: | Barnes & Noble |
| Format: | eBook |
| Pages: | 83 |
| File size: | 2 MB |
About the Author
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