None of Us is As Good As All of Us: How McDonald's Prospers by Embracing Inclusion and Diversity

Overview

An inside account of how McDonald's turns diversity into success

Everyone knows McDonald's, one of the most recognizable brand names in the world. But few know the extent to which McDonald's continued and ongoing success is due to the company's internal philosophy of inclusion and diversity. One of the biggest employers in the world, McDonald's staff is one of the world's most racially, culturally, and religiously diverse.

In None of Us Is As ...

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Overview

An inside account of how McDonald's turns diversity into success

Everyone knows McDonald's, one of the most recognizable brand names in the world. But few know the extent to which McDonald's continued and ongoing success is due to the company's internal philosophy of inclusion and diversity. One of the biggest employers in the world, McDonald's staff is one of the world's most racially, culturally, and religiously diverse.

In None of Us Is As Good As All of Us, McDonald's Global Chief Diversity Officer, Patricia Sowell Harris, offers the first inside look at the company's philosophy of inclusion and diversity through interviews with more than 60 key employees and leaders. These accounts, of franchisees, suppliers, and employees, reveal how McDonald's embraces all races, creeds, and cultures to create unity and business achievement.

• Written by Patricia Sowell Harris, McDonald's global chief diversity officer
• Serves as a template for any business that wants to embrace wider diversity and use it to prosper
• With a Foreword by Jim Skinner, McDonald's CEO since 2004
• A first look at the inner workings of McDonald's impressive diversity and inclusion philosophy

For any business leader who wants to embrace diversity and encourage team unity, None of Us Is As Good As All of Us offers inspiration and guidance.

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Product Details

  • ISBN-13: 9780470499320
  • Publisher: Wiley
  • Publication date: 9/28/2009
  • Edition number: 1
  • Pages: 192
  • Sales rank: 633,153
  • Product dimensions: 6.20 (w) x 9.10 (h) x 0.80 (d)

Meet the Author

Patricia Sowell Harris is the Global Chief Diversity Officer of McDonald's Corporation, the world's largest quick service restaurant chain. McDonald's serves more than 58 million customers each day and employs 1.6 million people in 118 countries. For more information on McDonald's, please visit www.AboutMcDonalds.com.

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Table of Contents

Forword by Jim Skinner.

Message from Linda Dunham.

McDonald's Diversity Timeline.

Chapter 1: Welcome to McDonald's.

Chapter 2: In the Beginning.

Chapter 3: Awakening.

Chapter 4: The African American Experience.

Chapter 5: The Women's Experience.

Chapter 6: Hispanic Americans ... and More.

Chapter 7: McDonald's Today.

Chapter 8: Tomorrow ... the World!

A NOTE FROM THE AUTHOR. 

ACKNOWLESDGMENTS.

INDES.

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Sort by: Showing all of 2 Customer Reviews
  • Posted January 18, 2010

    more from this reviewer

    Inside look at how McDonald's handles diversity

    McDonald's statistics tell the story of its impressive business achievements. The company serves 58 million customers daily at 32,000 restaurants in 118 nations. It employs 1.6 million people, and had 2008 sales of more than $70 billion. That's a lot of "secret sauce." Through its vaunted Hamburger University, which opened in 1956 in an Illinois restaurant basement, McDonald's teaches store managers, owners and operators how to do things "the McDonald's way." Author Patricia Sowell Harris is in charge of diversity at McDonald's. She must be doing a good job, given that Fortune magazine cited McDonalds as the number one company for diversity two years in a row. Though Harris's book is, by nature, promotional, she does a good job of explaining how diversity works at McDonald's, why a diverse workforce is important and why it makes good business sense. getAbstract recommends her lessons on equitable employment to CEOs, as well as to human resource personnel, and training and hiring managers.

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  • Anonymous

    Posted November 21, 2009

    McDonald's and its history revealed in a new book

    this was quite interesting to read because it tells a story from the point of view of a long-time mcd-employee. She describes the history of the MCD and how its strategies have developed and what are the key points to success during its existance, who have been the key persons and what have been the key decisions in its drive to excellence in drive-thru, fast-food service and franchising.

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Sort by: Showing all of 2 Customer Reviews

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