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Novell GroupWise 7 User's Handbook [NOOK Book]


Novell GroupWise 7 User's Handbook is ideal for users providing information on the features of the GroupWise 7 client to solve collaboration and communication issues. You will be introduced to the significant new features of the new version of Novell GroupWise through step-by-step instructions. You will master the new version and increase your knowledge of GroupWise from the authoritative source, Novell Press.

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Novell GroupWise 7 User's Handbook

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Novell GroupWise 7 User's Handbook is ideal for users providing information on the features of the GroupWise 7 client to solve collaboration and communication issues. You will be introduced to the significant new features of the new version of Novell GroupWise through step-by-step instructions. You will master the new version and increase your knowledge of GroupWise from the authoritative source, Novell Press.

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Product Details

  • ISBN-13: 9780672332739
  • Publisher: Pearson Education
  • Publication date: 10/7/2005
  • Series: Novell Press
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 432
  • File size: 8 MB

Meet the Author

Eric Raff has been working in the computer industry throughout his career. He known world wide as a leading authority in the GroupWise community, and worked as a GroupWise Support Engineer at Novell, Inc. for six years. Eric has been a featured speaker at Novell BrainShare, as well as at GroupWise Advisor conferences, and is currently a contributing editor for GroupWise Advisor Magazine. He is the recipient of the Super Star award from the Software Support Professional Association (SSPA) and has consistently been an avid advocate in the GroupWise community. Eric is currently working as a Senior Messaging Engineer for one of Novell's largest customers.
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Introduction to GroupWise 7Introduction to GroupWise 7

Welcome to GroupWise 7! You have in front of you a tool to open the vast world of collaboration with your peers—within your company and with your partners, vendors, suppliers, and customers—regardless of your location.

Of course, email itself has been and continues to be a popular method of communication. GroupWise goes way beyond simple email (which it does very well) to act as a very effective collaboration tool, contact manager, daily planner, and document interface.

GroupWise is flexible enough to work for you at whatever level you feel comfortable with. If you just need email, fine! If you want to share a folder and build rules to automatically place all project emails in that shared folder, great! If you are a member of an Internet newsgroup and want access to those messages, excellent!

GroupWise fits the bill perfectly.Chapter 1: Introduction to GroupWise 7

In this chapter, we introduce you to the overall functionality of GroupWise and discuss its interface—the main screen—and how to navigate through it. We focus on the Windows GroupWise program using the "New Look" of the GroupWise client (the web browser version, called GroupWise WebAccess, is covered in Chapter 13, "GroupWise WebAccess"). Additional items covered in this chapter include starting GroupWise, using the "New Look" versus the "Classic Look," looking at how to use folders, and navigating through GroupWise. If you are a long-time user of GroupWise, this chapter is key to understanding the new user interface. When you finish this chapter, you will understand how theinterface works and how you can use it to access the information sources covered in subsequent chapters.Chapter 2: What's New in GroupWise 7

In this chapter, we look at all the new features for GroupWise 7. For this version, Novell put most of the development into the client software that you run to access the information in GroupWise. The goal was to make the client interface more intuitive with a clean, uncluttered look and feel. As a result of this development effort, you can now choose between the "New Look" or the "Classic Look" when working in the GroupWise client. Many new client features and enhancements make using the GroupWise client very exciting.

In addition, GroupWise 7 adds significant new features, such as Multiple Calendars, Instant Messaging presence awareness, HTML/multiple signatures, and spell check as you type. Also added to GroupWise 7 is the ability to edit system distribution lists from the client, making distribution list administration a task that can now be delegated to select users. There are also many enhancements that allow you to more fully customize the client in a simple, intuitive manor. This allows you to interact with the GroupWise content using your own style and preferences.Chapter 3: Messaging Fundamentals

This chapter explains how to use the core features of GroupWise—sending and receiving email messages. We cover the different GroupWise modes that are available; the different message types; and how to read, respond to, forward, and delete messages. Whether you have used email for years or are just beginning with GroupWise, you'll find that this chapter makes you much more productive with the most popular message type—email. Included in this chapter are many tips and notes that provide extra content and information that you should find very useful when using GroupWise.Chapter 4: The GroupWise Address Book

In this chapter, we explore each aspect of the GroupWise Address Book and how to effectively use the Address Book and its features. We cover the Frequent Contacts address book and how it is different from other address books, how to manage the Name Completion Search capabilities, how to utilize multiple address books, and how to share personal address books. You will also find many other useful and time-saving tips and tricks for working with the GroupWise Address Book.

In addition, we cover a new and very useful feature of the GroupWise System Address Book that allows you to manage and update system distribution lists from within your GroupWise Address Book.Chapter 5: Message Management

The amount of information that people receive and send on a daily basis in the form of email is staggering, and it never seems to lessen. You get more and more email every day, and this chapter focuses on how to manage that influx of information. Organizing messages using the Cabinet, managing outgoing messages, and deleting messages are all covered in this chapter. This chapter also deals with how to locate information; using filters, printing, and archiving messages are also covered.Chapter 6: Personal Calendaring and Task Management

In this chapter, we discuss how to leverage the Calendar system within GroupWise 7 to effectively manage your personal time using appointments, tasks, and reminder notes. We introduce you to the Calendar interface and walk you through creating posted appointments, tasks, and reminder notes. You will also learn all the ins and outs of setting up and working with multiple calendars, making it a snap to keep business versus personal appointments, tasks, notes, and so on, separated and easily distinguishable.

In addition, we show you several easy and convenient methods to manage your calendar, including rescheduling and changing Calendar entries from one type to another.Chapter 7: Group Calendaring and Task Management

Taking personal calendaring to the next level, this chapter deals with collaborating with others using meetings, delegating tasks, and sending reminder notes to others. We show you how to monitor those invitations, how to retract or reschedule them, and how to set up recurring events. Finally, we cover additional Calendar topics, such as how to view multiple calendars at the same time and how to print a calendar using the many different printing formats built in to GroupWise 7.Chapter 8: Advanced Features

This is the chapter that really sets you apart as a true GroupWise 7 power user. It covers the advanced features of GroupWise that allow you to use the program to its fullest potential. We cover such topics as GroupWise rules, Proxy, discussions, Junk Mail Handling, and advanced security options. You will also find configuration options for customizing the appearance of GroupWise, using message notification, managing your mailbox size, repairing your mailbox, and using other new advanced features. Finally, we cover accessing other email accounts with GroupWise, including how to import settings, email, and addresses into GroupWise from other mail accounts.Chapter 9: Document Management

The built-in document management system (DMS) in GroupWise 7 allows you to tightly integrate your information management of everyday documents, spreadsheets, and presentations into your GroupWise program. Using GroupWise DMS, you can create, open, and share your documents with other users, as well as leverage powerful features such as version control, historical access, and document security. We also show you how to import your existing documents into document libraries with GroupWise.Chapter 10: Remote Access

In today's mobile society, accessing information regardless of your location is a key requirement for many users. GroupWise offers several different options on remote access. This chapter covers using the primary Windows-based GroupWise client in remote and cache modes, allowing you to work on your messages, appointments, and documents while disconnected from the network. When you once again have a network connection, the GroupWise client will synchronize with the master mailbox, keeping everything in sync. GroupWise cache and remote modes are extremely valuable to users who are mobile and use a laptop as their primary computer.

This chapter covers how to prepare GroupWise for remote access and how to use GroupWise in remote and cache modes.Chapter 11: Customizing GroupWise

Out of all the chapters in this book, you're sure to find this chapter to be the most fun because it deals with customizing GroupWise to suit your tastes. For example, if you would like the three functions you use most often as the only buttons on the Toolbar, we show you how to accomplish this. We also show you how to customize your Home view, allowing you to place only the content you deem most important on this view. In addition, we discuss how to customize your folders; set default fonts and views for reading and sending messages; and display messages in different formats, such as discussion threads.Chapter 12: GroupWise on a PDA

This chapter discusses how you can use the new GroupWise PDA Connect program to synchronize your Palm or PocketPC device to your GroupWise mailbox.

In addition, we discuss how to access your GroupWise mailbox over the Internet from a number of wireless devices, including personal digital assistants (PDAs), cell phones, and other devices dedicated to messaging (such as BlackBerry's RIM devices). We show you how GroupWise automatically senses the device you are connecting with and formats the information appropriately.Chapter 13: GroupWise WebAccess

One of the strongest and most versatile features of GroupWise 7 is the ability to access all your information using a web browser without having to sacrifice the most powerful features of the full Windows-based client. GroupWise 7 WebAccess allows you to open a web browser from anywhere in the world and operate almost exactly as though you were in front of your computer in the office. New features such as right-click functions, autoname completion, and drag-and-drop capabilities are now integrated into GroupWise WebAccess. We show you this easy-to-use interface and describe how to access your messages, folders, Calendar information, address books, and documents. We also discuss accessing rules, proxy, signature lines, and send options from the WebAccess interface.Appendix A: GroupWise Cross-Platform Client

Appendix A discusses the GroupWise Cross-Platform client that runs on either the Macintosh or Linux platform. The Cross-Platform client allows users on either of these platforms to enjoy the benefit of a full feature-rich client to interact with their mail. Because of the differences between the Mac/Linux and Windows environments, there are a few differences between the Windows GroupWise client and the Cross-Platform client. These differences are discussed and identified.Appendix B: GroupWise Startup Options

This appendix covers the options that allow the GroupWise client to operate in online, cache, or remote mode. Also, other relevant startup switches that affect the client load behavior are explained.Appendix C: Additional GroupWise Resources

This appendix provides numerous additional resources for finding more GroupWise information—sources on the Internet, within the GroupWise Help facility, and in the "Cool Solutions" community.Appendix D: POP Versus IMAP Accounts

This appendix provides a quick and easy reference on what POP and IMAP accounts are. It explains what these protocols are, how they are used by the GroupWise client, and how you can identify which protocol may work the best for accessing your Internet mail accounts.

© Copyright Pearson Education. All rights reserved.

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Table of Contents

1. Introduction to GroupWise.

Different Versions of GroupWise

Starting GroupWise

The Main GroupWise Screen

The Home View

The Folder List and Items Area


Sent Items





Work In Progress



Navigating Within GroupWise

The Toolbar

Keystroke Shortcuts




2. What's New in GroupWise 7.

Look and Feel

Appearance Schemes

Color Schemes

Customizable Navigation Bar

Updated Icons

Header Controls

Customized Calendar Background Color

Summary View and Group Labels of Items

QuickViewer Placement Options

Customized Inline Reply/Forward Layout


Multiple Calendars

Print a Calendar in Full Color

All-Day Events

Quick Filter

Search Attachments

Spell Check As You Type

Messenger Presence

Multiple HTML Signatures

Block Images in HTML Messages

Additional Save As Formats

Work Offline When in Remote or Cache Mode

Unicode Support


Home View/Panel Management

Edit Corporate Distribution Lists

Speed Enhancements for Cache or Remote Mode

WebAccess Client

Updated Look to Match Windows Client

Drag-and-Drop Support

Right-Click Context-Sensitive QuickMenus

Support for Posted Items

Access to Full Message Properties

Manage Folders and Shared Folders

Quick Find Feature

Auto-Name Completion

Mark Unread Support

Access and Save to Work In Progress Folder

View Mailbox Size Usage


3. Messaging Fundamentals.

GroupWise Modes

Online Mode

Cache Mode

Remote Mode

Identifying Your Client Mode

Message Types

Mail Item Type

Appointment Item Type

Task Item Type

Reminder Note Item Type

Discussion Note Item Type

Phone Message Item Type

Message Formats

Sending Messages

Attaching a File to a Message

The From Drop-Down List

Using Internet Addresses

Saving Draft Messages in the Work in Progress Folder

Reading Messages

Working with the QuickViewer

Working with Attachments

Viewing Attachments

Saving File Attachments

Printing File Attachments

Replying to Messages

Forwarding Messages

Deleting Messages

Restoring Messages

Purging Messages


4. The GroupWise Address Book and the Address Selector.

Introducing Address Book Features

Configuring the Address Book Service

Addressing Messages with the Address Book

Managing Groups

Addressing Messages to Groups

Creating Personal Groups

Creating Personal Address Books

Searching the Address Book

Using the Search List

Predefining Address Filters

Learning About User-Defined Filters

Sharing Personal Address Books

Integrating This Address Book with Other Systems

Using the Address Selector

Creating a New Personal Group with the Address Selector


5. Message Management.

Organizing Messages Using Folders

Creating Folders

Sharing Folders

Deleting Folders

Renaming Folders

Managing Messages Using Folders

Using Message Threading in a Folder

Finding Messages

Using Filters to Manage Your Messages

Filter Terminology

Building a Filter

Archiving Messages

Viewing Archived Messages

Unarchiving Messages

Saving Messages

Printing Messages

Using the Checklist

Using Categories

Managing Outgoing Messages

Checking the Status of Sent Items

Retracting Messages

Resending Messages

Managing the Trash


6. Personal Calendaring and Task Management.

Working with Calendars

Using the Calendar Interface

Working with Multiple Calendars

Day View

Week View

Month View

Year View

Multiuser View

Changing Dates and Views

Task List

Making Posted Appointments

Creating Posted Tasks

Posting Reminder Notes

Rescheduling Appointments, Tasks, and Reminder Notes

Changing Calendar Item Types


7. Group Calendaring and Task Management.

Scheduling Meetings

Sending Appointments

Busy Search

iCal Appointments

Sending Tasks

Sending Reminder Notes

Monitoring Appointments, Tasks, and Notes

Retracting Appointments, Tasks, and Notes

Acting on Received Appointments, Tasks, and Notes




Creating Recurring Items Using Auto-Date

By Dates

By Example

Multi-User Calendars

Printing Calendars


8. Advanced Features.

GroupWise Rules

Using the Proxy Feature

Setting a Password

Granting Access to Others

Starting a Proxy Session

Opening Multiple Windows

Specifying Send Options

General Send Options

Status Tracking Options

Security Options

Security Certificates

Marking Items Private

My Subject

Creating Discussions (Posted Messages)

Mailbox Setup and Maintenance Features

Internet-Enabled Features

Setting Up POP Access to Internet Mail Accounts

Setting Up IMAP Access to Internet Mail Accounts

NNTP Folders and Internet Newsgroups

Importing Messages, Addresses, and Account Settings

Junk Mail Handling

Settings Tab

Junk List Tab

Block List Tab

Trust List Tab

Managing Your Mailbox Size

Repairing Your Mailbox


9. Document Management.

Introducing Document Libraries

Accessing Libraries

Using Library Documents

Setting a Default Library

Importing Documents into a Library

Using Quick Import

Using Custom Import

Using Drag and Drop

Using MAPI

Creating New Documents

Creating Document References

Checking Out Documents

Checking In Documents

Copying Documents

Deleting Documents

Searching for Documents

Understanding Document Properties

Setting Default Document Properties

Using Find

Sharing Documents

Using the Find Results Folders with Document Management

Performing Mass Document Operations

Echoing Documents to Your Remote Mailbox


10. Remote Access.

Connecting to Your Mailbox Using Remote Mode

Configuring the GroupWise Client

Configuring GroupWise Remote When Attached to the Network

Configuring GroupWise Remote When Disconnected from the Network

Setting Up Modem Connections

Modifying Your GroupWise Remote Options

Using GroupWise in Remote Mode

Introducing the Remote Menu

Sending Messages

Busy Search

Connecting to the Master System

Understanding Hit the Road

Understanding Smart Docking

Understanding Cache Mode


11. Customizing GroupWise.

Setting Default Options

Environment Options



File Location


Default Actions


Backup Options (Remote or Cache Mode Only)


Send Options

Status Tracking and Return Notification


Security Options



Proxy Access

Send Options


My Certificates

Certificate Authorities' Certificates

Date Time Options


Busy Search


Customizing the Home View

Customizing the Nav Bar

Customizing the Toolbar

Customizing Your Folders

Property Sets

Adding Columns to Folders

Show Appointment As


Other Customization Tips and Tricks

Change Attachment Window View

View the Mailbox as a Checklist

Control From, To, CC, and BC Layout

Customize Calendar Background Colors

Creating Find Results Folders

Using Rules to Categorize Messages


12. GroupWise on a PDA.

Synchronizing GroupWise with a PDA Device


Installing GroupWise PDA Connect

Launching and Configuring GroupWise PDA Connect

Working with Profiles

Accessing GroupWise on a Wireless Device

System Requirements

Accessing Your GroupWise Mailbox






Address Book





13. GroupWise WebAccess.

Running WebAccess

Sending Messages

Managing Messages

Managing the Address Book

Managing the Address Book Entries

Managing the Address Books

Using the Calendar

Accessing Other Mailboxes (Proxy)

Using GroupWise WebAccess Find

Locating Documents

Configuring Mailbox Options


Appendix A: GroupWise Cross-Platform Client.

New Features

All-Day Events

Mailbox Cleanup Options

Reply Text Formatting

Spell Checking

Default Compose and Read Fonts

Show Hidden Files

GWCheck Support for the Macintosh

Support for Rules

Filter Support

Junk Mail Handling

Cache Mode Backup and Restore


Appendix B: GroupWise Startup Options.

Helping GroupWise Locate Your Mailbox

Entering Online Information

Entering Caching Information

Entering Remote Information

Connecting to GroupWise

Calling Up the Startup Dialog Box

Other Useful GroupWise Startup Options

Appendix C: GroupWise Resources.

Using the F1 Key

Using the Help Button

About Toolbar Help

Using the Help Menu

Viewing the Online GroupWise User's Guide

Information About GroupWise Cool Solutions

Accessing the Novell GroupWise Product Information Page

Tip of the Day

About GroupWise

Appendix D: POP Versus IMAP Accounts.

POP3 and IMAP4: What They Are

Comparing POP3 to IMAP4




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