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From The CriticsReviewer: Viki Hedderick, DEd, MSN, BSN (Edinboro University of Pennsylvania)
Description: This book outlines and provides concrete discussions of and suggestions for key elements of the role of certified nursing assistants (CNA).
Purpose: The purpose, according to the author, is to provide a CNA with tips for success in the important aspects of the role, such as interpersonal situations and emotional challenges. The author is spot on when he identifies the important role a CNA has and the fact that the aspect of communication is the most challenging.
Audience: The book was written for a CNAs. It is constructed in a manner that the content is pertinent for the novice and even a more seasoned CNA who may struggle with interpersonal skills.
Features: The book addresses difficult aspects of the CNA role, including the loss of a resident, effective communication with a wide range of people (patients, staff, supervisors) as well as managing the stressors of life. It is a how-to book that helps readers explore their own beliefs and behaviors and how they impact their success as CNAs. The feature, "What do CNAs tell us?" shares pearls of wisdoms from other CNAs in similar situations and helps readers identify with the role and with other CNAs. I suggest not limiting the discussion to CNAs in a long-term care situation, with the use of the term "residents." CNAs work in a variety of settings, including acute care, which use the term "patients.
Assessment: As someone who has worked in the healthcare field for over 30 years, I can attest that the CNA role is vital to quality patient care. Unfortunately, few organizations allot resources to CNA development. This author addresses the key areas of CNA behaviors that can take them from good to great and elevate their satisfaction from ho-hum job to rewarding career.