Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantageby William Lareau
Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most companies find it difficult to reduce costs in the office without noticeable sacrifices in performance. Some progressive companies are seeing improvements in their office environments through the use of Office Kaizen™, which emphasizes making continuous improvements over the long haul. Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality and productivity of their office and administrative processes.
- ASQ Quality Press
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- 6.00(w) x 9.00(h) x (d)
Meet the Author
William Lareau is an independent consultant specializing in Office Kaizen, lean manufacturing, Six Sigma, and leadership team building. His previous experience includes co-founder of The Phoenixx Worldwide Consulting Group, Inc., Chief Implementation Officer of Implementation Services, LLC, and Vice President of New Product Development and Delivery at IMR. He was also a Director of Operations Strategy at ITT, Group Director of Lean Operations for General Dynamics, and Internal Process Improvement and SPC Consultant for Ford. He received his Ph.D. and M.A. in Applied Psychology from The Catholic University of America, his M.A. in Clinical Psychology from Loyola College, Baltimore, and his B.A. from the University of Oregon.
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