Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage by William Lareau | Paperback | Barnes & Noble
Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage

Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage

by William Lareau
     
 

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Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most companies find it difficult to reduce costs in the office without noticeable sacrifices in performance. Some progressive companies are seeing improvements in their office

Overview

Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most companies find it difficult to reduce costs in the office without noticeable sacrifices in performance. Some progressive companies are seeing improvements in their office environments through the use of Office Kaizen™, which emphasizes making continuous improvements over the long haul. Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality and productivity of their office and administrative processes.

Editorial Reviews

Booknews
Office kaizen is a method for providing the structure, focus, discipline, and ownership required to generate continuous improvement, commitment, and enthusiasm to help an organization succeed. It can be applied to office procedures as well as the non-factory elements of production work. This book explains concepts of office kaizen such as surface wastes and leadership waste, organizational culture and individual behavior, the lean daily management system, and mentoring and training. It shows how to integrate office kaizen with other tools and approaches, and discusses the realities of implementation. Lareau is co-owner of a management consulting firm. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Neil Novich, Chairman and CEO, Ryerson Tull, Inc.
Office Kaizen is the most complete and practical guide to continuous improvement in a service environment I have seen.
G. Thomas Marsh, President and General Manager, Astronautics Operations
Finally a book that recognizes the need to get off the factory floor and improve the operations of the rest of the organization. Office Kaizen provides the foundation for continuous improvement for the entire organization.

Product Details

ISBN-13:
9780873895569
Publisher:
ASQ Quality Press
Publication date:
07/28/2002
Pages:
174
Sales rank:
869,482
Product dimensions:
6.00(w) x 9.00(h) x (d)

Meet the Author

William Lareau is an independent consultant specializing in Office Kaizen, lean manufacturing, Six Sigma, and leadership team building. His previous experience includes co-founder of The Phoenixx Worldwide Consulting Group, Inc., Chief Implementation Officer of Implementation Services, LLC, and Vice President of New Product Development and Delivery at IMR. He was also a Director of Operations Strategy at ITT, Group Director of Lean Operations for General Dynamics, and Internal Process Improvement and SPC Consultant for Ford. He received his Ph.D. and M.A. in Applied Psychology from The Catholic University of America, his M.A. in Clinical Psychology from Loyola College, Baltimore, and his B.A. from the University of Oregon.

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