Office Procedures 21st Century & Student Workbook Package / Edition 7

Other Format (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $4.65
Usually ships in 1-2 business days
(Save 95%)
Other sellers (Other Format)
  • All (7) from $4.65   
  • New (2) from $50.00   
  • Used (5) from $4.65   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$50.00
Seller since 2014

Feedback rating:

(164)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$52.43
Seller since 2014

Feedback rating:

(273)

Condition: New
Brand New Item.

Ships from: Chatham, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 1
Showing All
Close
Sort by

Overview

Office Procedures for the 21st Century, Seventh Edition offers a desirable blend of procedural skills and soft skillsand continues to be a market leader. Because of its relevant approach and proven system, it prepares readers for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included.

Comprehensive treatment of office procedural skills includes relevant and timely topics. Provides an early focus on the employment process and helps develop readers’ interviewing and resume writing abilities. Addresses technology through its use of references to the Internet, MS Office, Quick Tips and technology tips. Includes information on how to plan a presentation, organize content, deliver the message and use multimedia effectively. Discusses special topics such as how to deal with nervousness, ethics and speaking and speaking to diverse audiences. Includes more coverage of effective communications skills related to teamwork and collaboration. Helps readers think critically about an ethical dilemma or difficult situation related to an office environment.

For office professionals.

Read More Show Less

Product Details

  • ISBN-13: 9780132343435
  • Publisher: Prentice Hall
  • Publication date: 2/5/2007
  • Edition description: Older Edition
  • Edition number: 7
  • Pages: 832
  • Product dimensions: 9.39 (w) x 10.70 (h) x 1.29 (d)

Meet the Author

This edition addresses office procedures such as:

  • File management
  • Time management
  • Employment skills
  • Basic financial forms
  • Telephone techniques
  • Problem solving
  • Human relations
  • Ethical behavior
  • Technology and computer applications

New! Chapter 13, Developing Effective Oral Presentations—appears in this edition.

  • Includes information on how to plan a presentation, organize content, deliver the message and use multimedia effectively.
  • Discusses special topics such as how to deal with nervousness, ethics and speaking and speaking to diverse audiences.

New! More coverage of soft skills—appears in this edition.

  • Begins in Chapter 2 and identifies five basic workplace skills, basic workplace knowledge, development of personal qualities, development of interpersonal skills, ethical behavior and international human relations.
  • Includes more coverage of effective communications skills related to teamwork and collaboration.

New! An integrated coverage of ethics—includes sections in each chapter.

  • Helps readers think critically about an ethical dilemma or difficult situation related to an office environment.
  • Helps readers sharpen their ethical decision-making skills.

New! Stop ‘n Check sections—appear throughout the chapter content.

  • Challenge students to recall and think critically about key concepts.

New! Reorganized end-of-chapter material—includes two types of exercises:

  • Review of Key Concepts (chapter summaries; key terms; discussion questions; Exploring the Workplace: Activities) material focuses on concept retention and developing critical thinking skills.
  • Building Your Office Skills (Developing Critical Thinking Skills: Problem Solving on the Job; Using the Web: Research Activities; Get Tech Wise; Improving Your Writing Skills: Workshops; and Simulation: In the Office of Supreme Appliances) focus on developing skills that can be used immediately on the job.
Read More Show Less

Table of Contents

1. Understanding the Changing and Challenging Office

2. Human Relations

3. Preparing Your Job Search

4. Managing Your Work, Time, and Other Resources

5. Communicating by Telephone

6. Building Communications Skills

7. Processing Mail

8. Records Management

9. Handling Financial procedures

10. Scheduling Appointments and Receiving Visitors

11. Making Travel Arrangements

12. Planning Meetings and Conferences

13. Developing Effective Oral Presentations

14. Preparing to Meet Challenges

Additional Online Chapters available at www.prenhall.com/burton

15. Working in a Medical Office

16. Working in a Legal Office

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)