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Offshoring Information Technology: Sourcing and Outsourcing to a Global Workforce / Edition 1

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Overview

The decision to source software development to an overseas firm (offshoring) is looked at frequently in simple economic terms - it's cheaper, and skilled labor is easier to find. In practice, however, offshoring is fraught with difficulties. As well as the considerable challenge of controlling projects at a distance, there are differences in culture, language, business methods, politics, and many other issues to contend with. Nevertheless, as many firms have discovered, the benefits of getting it right are too great to ignore. This book explains everything you need to know to put offshoring into practice, avoid the pitfalls, and develop effective working relationships. It covers a comprehensive range of the important offshoring issues: from ROI to strategy, from SLA to culture, from country comparisons to provider marketing. Written for CTOs, CIOs, consultants, and other IT executives, this book is also an excellent introduction to sourcing for business students.

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Editorial Reviews

From the Publisher
"It looks and feels like a stodgy college textbook, but there are some fascinating insights here for IT executives who can get over that hump. The superb content isn't surprising once you realize that co-author Erran Carmel, an associate professor at American University in Washington, was a leading expert on globally dispersed software teams long before CNN's Lou Dobbs ever heard of offshore outsourcing...As you'd expect, the book has country sketches and thoroughly covers subjects such as managing contractors, risks and legal issues. But for me, the richest sections deal with 'soft' topics like cross-cultural issues and overcoming the problems of distance, time zones and language...Don't fly to Bangalore without reading this book."
Computerworld

"The decisions to sources software development to an overseas firm (offshoring) is looked at frequently in simple economic terms. The practice, however, is fraught with difficulties. This book tries to explain the process and to avoid the pitfalls."
Abstracts of Public Administration, Development, and the Environment

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Product Details

  • ISBN-13: 9780521843553
  • Publisher: Cambridge University Press
  • Publication date: 6/13/2005
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 306
  • Product dimensions: 6.85 (w) x 9.72 (h) x 0.91 (d)

Meet the Author

ERRAN CARMEL is an Associate Professor at the Kogod School of Business at American University in Washington DC.

PAUL TJIA is a senior consultant and founder of GPI Consultancy in Rotterdam, The Netherlands.

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Table of Contents

Preface; Part I. The Fundamentals: 1. The offshore landscape; 2. Offshore economics and offshore risks; 3. Beginning the offshore journey; 4. The offshore country menu; Part II. Managerial Competency: 5. Offshore strategy; 6. Offshore legal issues; 7. Managing the offshore transition; 8. Overcoming distance and time; 9. Dealing with cross-cultural issues; Part III. Other Stakeholders: 10. Building software industries in developing nations; 11. Marketing of offshore services - the provider perspective; 12. Offshore politics; Biographies; References; Index.

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Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted August 3, 2005

    Useful and comprehensive

    This is a rather comprehensive look of why software development gets offshored and of how to do it right should you decide to try it yourself. The authors are an academic and a consultant, making the book an appealing blend of evidence-based theory and practical advice. The focus is primarily on software development, with some attention paid to such IT-enabled services as call centers. The two most appealing things about the book are its maintenance of a practical tone and its comprehensiveness in identifying the many things you need to get right to get offshoring to work right. For example, international projects tend to get into serious difficulty if the customer is unwilling or unable to provide sufficiently detailed specifications to bring task ambiguity down to the level that can survive the communications problems caused by distance and cultural differences. The authors put a lot of effort into explaining why some countries have been successful at growing an offshoring business and others not. This insight is valuable for companies into offshoring for the long haul, as you need to understand how wage rates and technology depth wax and wane over time. The book also has a number of chapters written by specialists in such important ancillary areas as international contacts and managing cultural differences. All in all, a very useful book.

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  • Anonymous

    Posted November 5, 2008

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