Oh No You Didn't Treat Me That Way! My Fight for Customer Service Excellence

by Angela Rae, Gloria Gaston (Editor), Ricardo Barros (Illustrator)

Overview

Customer service expert Angela Rae has put her signature irreverent wit to good use as she tackles the issue of bad customer service. Companies, if you're interested in improving your bottom line, retaining and growing your client base, this is the book to show you how. Customers, if you want an improved customer service experience, this book will show you how easy it is to turn a negative into a positive. Angela Rae has served clients on many levels, as a businesswoman and television news journalist. She knows what it takes to deliver results--customer service results. Oh No You Didn't Treat Me That Way! My Fight for Customer Service Excellence will put a smile on your face as Angela unveils her secrets for more money, more customers and more devoted employees.

Product Details

BN ID:	2940014908856
Publisher:	The Crutherford Group
Publication date:	08/08/2012
Sold by:	Barnes & Noble
Format:	eBook
File size:	165 KB

About the Author

Angela Rae is an award winning television news anchor, known for her signature wit and unique storytelling. She has also served as director of an International Business Summit in Africa, financial analyst and customer relations specialist, and strategic communications consultant. Angela holds a Bachelor of Business Administration (BBA), in Finance and International Business from the University of Texas at Austin and a Law Degree from the University of Virginia School of Law. Angela has made serving the customer her number one priority by developing a culture of excellent customer service.