Table of Contents
Acknowledgments xi
Part I Prepare for Your New Employee’s Success Before You Start Recruiting
Chapter 1 Understand the Organization-Wide Benefits of a Total Onboarding Program: An Executive Summary 3
Chapter 2 Clarify Your Destination and Messages to the Candidate and the Organization 17
Forms and Tools 2.1 Purpose and Priorities (Downloadable), 21
2.2 Onboarding Track Record (Downloadable), 23
2.3 Messages (Downloadable), 26
Chapter 3 Craft Your Time Line, Write a Recruiting Brief, and Align Your Stakeholders 29
Forms and Tools 3.1 Total Onboarding Program Time Line (Downloadable), 30
3.2 Recruiting Brief (Downloadable), 38
Part II Recruit in a Way That Reinforces Your Messages
Chapter 4 Create a Powerful Slate of Potential Candidates 47
Forms and Tools 4.1 Employment Brand (Downloadable), 52
4.2 Candidate Sourcing (Downloadable), 66
4.3 Candidate Tracking (Downloadable), 67
Chapter 5 Evaluate Candidates Against the Recruiting Brief While Pre-Selling and Pre-Boarding 69
Forms and Tools 5.1 On-Site Interview Day Plan (Downloadable), 74
5.2 Interview Guide (Downloadable), 81
5.3 Interview Debrief (Downloadable), 87
5.4 Reference/Background Check (Downloadable), 90
Chapter 6 Make the Right Offer, and Close the Right Sale the Right Way 95
Forms and Tools 6.1 Offer Closing Process (Downloadable), 99
Part III Give Your New Employee a Big Head Start Before Day One
Chapter 7 Co-Create a Personal Onboarding Plan with Your New Employee 113
Forms and Tools 7.1 Personal Onboarding Plan (Downloadable), 117
7.2 Onboarding Conversation Guide (Downloadable), 125
Chapter 8 Manage the Announcement to Set Your New Employee Up for Success 129
Forms and Tools 8.1 Announcement Cascade (Downloadable), 138
Chapter 9 Do What It Takes to Make Your New Employee Ready, Eager, and Able to Do Real Work on Day One 143
Forms and Tools 9.1 Accommodation Checklist (Downloadable), 145
Part IV Enable and Inspire Your New Employee To Deliver Better Results Faster
Chapter 10 Make Positive First Impressions Both Ways 161
Forms and Tools 10.1 Pseudonewcomer Audit (Downloadable), 168
10.2 New Employee as Valued Customer (Downloadable), 171
Chapter 11 Speed Development of Important Working Relationships 179
Forms and Tools 11.1 Assimilation Checklist (Downloadable), 186
Chapter 12 Provide Resources, Support, and Follow-Through 201
Forms and Tools 12.1 New Manager Assimilation (Downloadable), 203
12.2 Acceleration Checklist (Downloadable), 204
Appendices
Appendix I Organization-Wide Transformation 217
Appendix II Sourcing Candidates on the Web 221
Notes 225
Glossary 231
References 235
About the Guest Experts 237
About the Authors 241
Index 243